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Star Auto Mall 512

Bethlehem, PA

4.3
1,138 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,138 reviews

April 25, 2021

Got ripped off. Paid 20 grand for a car that was worth a lot less and they were pushing the car on me. After I got it it was issue after issue. They pushed the car on me and once we signed the papers that w More

by TheKid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parvaz Ramin, Emmet Obyrne, Luis Santana
May 12, 2021 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Robinson General Sales Manager (484) 898-8100

April 25, 2021

Paul was such a wonderful salesman. He picked out the perfect car for me and worked hard to get me the best monthly payment (which is practically the same I was paying before. Super nice, super helpful a More

by hopejoy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Russell, Parvaz Ramin
Apr 26, 2021 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Paul here at Star Auto Mall 512. Congratulations on your new vehicle!

April 24, 2021

The sales associate Emmitt was great to work with. The sales manager Joe went above and beyond to make sure everything went smooth. Highly recommend this place. More

by Christ4everking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Parvaz Ramin, Emmet Obyrne
Apr 25, 2021 -

Star Auto Mall 512 responded

Thank you so much for your wonderful review! We are thrilled that Emmett, Joe, and our sales team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Star Auto Mall 512!

April 24, 2021

Unprofessional, i purchased a 2016 Volkswagen tiguan with them with the engine light on, they told me they would be able to service it. I bring my vehicle in and all of a sudden the small issue was a big one More

by LAETITIA.S.MESSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
May 12, 2021 -

Star Auto Mall 512 responded

Laetitia, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Robinson General Sales Manager (484) 898-8100

April 22, 2021

Sales person and Joe the sales manager were great. Good vehicle for the price. Found a vehicle that was in good shape and in my price range. More

by Kristofer355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Apr 24, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to write this review, Kristofer! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Star Auto Mall 512 are glad to have you as a customer.

April 21, 2021

Best service quick and easy smooth transaction very good staff and always good price and better price then all dealers around We will recommend it More

by Thvjjtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parvaz Ramin, Emmet Obyrne, Luis Santana
Apr 22, 2021 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 21, 2021

Friendly and courthouse. I Would have given 5 stars, but a miscommunication caused me to wait for 2 weeks for my car. They made it right in the end, but the damage was already done. More

by jannied.kaz2y5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service guy was awesome, Parvaz Ramin
Apr 22, 2021 -

Star Auto Mall 512 responded

Hello, Thank you for taking the time to submit a review. We are so glad we could assist you with your new purchase. We truly appreciate your business. We apologize, however, that a miscommunication led to the delay in delivery. If you would like to further discuss your concerns, feel free to contact us at your convenience

April 18, 2021

This is the third car I bought from them. I've had all good experiences. The cars I picked all had low mileage and were a good price. Come prepared knowing what you want so you don't get sidetracked beca More

by Dlvenegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny, Joe Robinson, Parvaz Ramin, Emmet Obyrne, Luis Santana
Apr 18, 2021 -

Star Auto Mall 512 responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! Congratulations on your new vehicle. We truly appreciate the opportunity to do business with you. Thank you for choosing Star Auto Mall 512!

April 17, 2021

It was pretty quick and helpful information that they gave me about my vehicle. Very honest about the car and also didn't dance around the situation. More

by Halofreak702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Apr 18, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new purchase!

April 15, 2021

Thank you guys so much for everything and thanks Joe Robinson for your help God bless you. I’m in love with my new car. More

by river_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson
Apr 15, 2021 -

Star Auto Mall 512 responded

Thank you for sharing your experience with us! We're happy to hear it went well with Joe and hope you enjoy your new vehicle. We truly appreciate your feedback!

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