Star Auto Mall 512

Very easy and straight forward to deal with. Sergey was fun to deal with, but Ted was even better. Sergey was fun to deal with, but Ted was even better. More

I went to the dealership after seeing a vehicle online. I guess the vehicle wasn't on the lot because when I got there I had to wait because a sales rep had gone out to get the vehicle. At least when I tol I guess the vehicle wasn't on the lot because when I got there I had to wait because a sales rep had gone out to get the vehicle. At least when I told them I was coming they had already sent someone to get the vehicle. They allowed me to take the car on a test drive right away and did not accompany me so I was free to inspect the vehicle as well. I did a short drive just to make sure the vehicle was in good running condition. The vehicle did have some minor cosmetic damage (used vehicle) and the dealership was flexible when I told them what I wanted to spend on the vehicle. I really think the vehicle could have been priced lower after looking at the carfax but I did like the vehicle and I didn't feel like traveling to another state to get the same vehicle for a few hundred dollars cheaper. I did notice that the service due notification was on after I took the vehicle home (it only tells you on startup and when I test drove the vehicle it was already on). The process did not take extremely long but the finance people made an error when I asked for a 48 month and they set it to 72 months probably to give me a higher interest rate but I plan on paying this thing off in a year anyway. Overall I was satisfied and so was my son as the vehicle was for him. More

I stopped in with no appointment one week night. The sales team was extremely accommodating. And were wonderful to work with. The sales team was extremely accommodating. And were wonderful to work with. More

Star Automall gave me the most amazing car buying experience. Ted answered all my questions and gave me great insight. I fell in love with my new baby at first sight. Ted and Paul worked tirelessly t experience. Ted answered all my questions and gave me great insight. I fell in love with my new baby at first sight. Ted and Paul worked tirelessly to help me get financing I could afford. More

It was the worst experience I've ever had purchasing a vehicle the business is clearly run down a lot of division between departments very dirty there's bed bugs in the furniture waiting areas obviously a vehicle the business is clearly run down a lot of division between departments very dirty there's bed bugs in the furniture waiting areas obviously a safety concern as a car appears to have driven through the dealership windows by the desks where family sit they do not keep their word and are quick to dismiss as if the customers not important. What is important to know that for the last 30 years I've been purchasing vehicles every 5 years or so and no bare minimum what is reasonable to expect this is a very dysfunctional facility in fact it requires a complete overhaul and they don't really take the customer safety into consideration. Everyone was hesitant to do the right thing as if the gatekeeper is very strict on margins and money. I can wholeheartedly say that I cannot recommend this dealership to anyone and will never return. More

They are great in costume services, really good deal, easy to communicate and always trying to help me out even when I don’t speak English! easy to communicate and always trying to help me out even when I don’t speak English! More

I got SUV that I wanted . the worked with me no pressure to make a sale. I would recommend them to anyone. the worked with me no pressure to make a sale. I would recommend them to anyone. More

Employees were arguing with each other the entire time I was there, very uncomfortable. The sales associate I was working with did not seem to have a grip on what was going on. Kept leaving me at his desk t was there, very uncomfortable. The sales associate I was working with did not seem to have a grip on what was going on. Kept leaving me at his desk to go talk to ither employees. Whether it was understaffing or what, I was there much longer than I should've been. More

They worked to help me find the best price for me & to get me approved. Car was a great car get me approved. Car was a great car More