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Star Auto Mall 512

Bethlehem, PA

4.2
1,086 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,086 reviews

May 07, 2021

The transmission you put in my vw beetle is already shot with less than 1,000 miles on it. Please advise. Warranty on the transmission? More

by Loriluvbug
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Robinson
May 25, 2021 -

Star Auto Mall 512 responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Joe Robinson General Sales Manager (484) 898-8100

May 05, 2021

Very dissatisfied with this dealership. Purchased vehicle on 3/13/2021. Was told they would order a new headlight and call me. I have called multiple times to both the sales department and the serv More

by Jdmzj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of above
May 22, 2021 -

Star Auto Mall 512 responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. We'd love to be able to turn things around. Please leave your contact information so we can get in touch, or feel free to reach out to me directly. Thanks again. Joe Robinson General Sales Manager (484) 898-8100

May 02, 2021

Horrible experience. They do not care what you want only what they want to push on you. Complete waste of time. Even the manager was getting frustrated with the guy working with me. Too bad he did not step More

by ttmoyer
Customer Service
Recommend Dealer
No
Employees Worked With
Don't know
May 19, 2021 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Robinson General Sales Manager (484) 898-8100

April 29, 2021

I like the price of the cars but I really don't like the way sales representatives try people. Customer Services is horrible. I need a new car. I will not come back because of that. Really need improvements More

by kerlyta01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Santana
May 16, 2021 -

Star Auto Mall 512 responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Joe Robinson General Sales Manager (484) 898-8100

April 28, 2021

I was very satisfied and happy with my purchase. Joe Robinson is runs a tight ship but is fair, flexible and open minded Kiana Edward's was very customer service friendly, knowledgeable and made me fee More

by MarkHarvey85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiana Edward's was excellent!, Joe Robinson, Parvaz Ramin
Apr 28, 2021 -

Star Auto Mall 512 responded

Thanks, Mark, for your feedback on your recent visit to Star Auto Mall 512. We're glad to hear that Joe, Kiana, and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 28, 2021

Very friendly and easy to deal with, got a great used car for a good price, took time to explain all the paperwork, highly recommend. More

by OUTLAW3538
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Apr 29, 2021 -

Star Auto Mall 512 responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 27, 2021

This is our 2nd purchase. Fair price. A little tricky negotiating our trade, but Joe clinched the deal. Will most likely shop here again. Thank you! More

by Kelfranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Apr 27, 2021 -

Star Auto Mall 512 responded

Thank you for choosing Star Auto Mall 512, your feedback and rating mean a lot to us. We're glad Joe and the team were able to help, and we hope to see you again!

April 25, 2021

Experience was awesome. Very profesional experience, Higly recommend this place....great sales team, friendly, even offered to buy us lunch whilr we waited. Would buy a car here again... More

by CHRISSY07123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christiqn, Emmet Obyrne
Apr 25, 2021 -

Star Auto Mall 512 responded

Thank you so much, Chrissy, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

April 25, 2021

Got ripped off. Paid 20 grand for a car that was worth a lot less and they were pushing the car on me. After I got it it was issue after issue. They pushed the car on me and once we signed the papers that w More

by TheKid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parvaz Ramin, Emmet Obyrne, Luis Santana
May 12, 2021 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Robinson General Sales Manager (484) 898-8100

April 25, 2021

Paul was such a wonderful salesman. He picked out the perfect car for me and worked hard to get me the best monthly payment (which is practically the same I was paying before. Super nice, super helpful a More

by hopejoy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Russell, Parvaz Ramin
Apr 26, 2021 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Paul here at Star Auto Mall 512. Congratulations on your new vehicle!

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