Back

Star Auto Mall 512

Bethlehem, PA

4.3
1,139 Reviews
Contact Dealership

3439 Bath Pike

Bethlehem, PA

18017

Directions

By Type

Showing 1,139 reviews

September 07, 2021

My first time at this dealership to buy a vehicle from. The way the salesman help us and so did his boss. I never been treated very well. I would buy again from them More

by Tutydee140
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Sep 07, 2021 -

Star Auto Mall 512 responded

Thank you so much for your wonderful review! We are thrilled that Parvaz had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Star Auto Mall 512!

September 01, 2021

The salesperson was very friendly. These was no one there who who was not nice and courteous. The was no pressure tactics use. Very comfortable walking around the lot. More

by Valeriejbrooklyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRIS.
Sep 02, 2021 -

Star Auto Mall 512 responded

Thank you, Valerie, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Star Auto Mall 512 are glad to have you as a customer.

August 29, 2021

Clear explanations of what cars were available and how they aligned with our wish list. Good mix of online information and personal service. 35 days after purchase check engine light came on and Star diag More

by Wagnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Jesse
Aug 30, 2021 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. Christian and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 28, 2021

Friendly service, overall good experience. I did have to wait 3 weeks for an appointment and had to follow up a few times when my car was in the shop, but the service was really good overall. More

by d.vidal07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Aug 30, 2021 -

Star Auto Mall 512 responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 18, 2021

Very quick experience. Xavier did an outstanding job ! Very quick experience. Xavier did an outstanding job ! The dealership was busy on my first visit but Xavier too the time to show me three separate v More

by Jadamsx2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Star Auto Mall 512 responded

It's fantastic to hear that Xavier provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Star Auto Mall 512!

August 15, 2021

They all work as a team and It is a beautiful environment to be in. The team works like it should; If one of them wins, all of them win…its GREAT! More

by shantelljw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Luis Santana
Aug 16, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 12, 2021

I had some reservations about traveling so far to search for a great deal. There was some slight miscommunication but Joe was a man of his word. I am very pleased with my choice of vehicle and even more imp More

by RealityBytezInternational
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson, Neileen Rivas
Aug 12, 2021 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Star Auto Mall 512.

August 10, 2021

Sells lemons & does not own up to the warranty they offer repairs will be prolonged with no courtesy car. better off going to a REAL dealer with a REAL service center and REAL sales associates this place is More

by TowedAccordCoupe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Robinson
Aug 27, 2021 -

Star Auto Mall 512 responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. Joe Robinson General Sales Manager (484) 898-8100

August 08, 2021

Zero Stars. Deceptive, incompetent, negligent, cheap, untruthful, untrustworthy, indifferent, difficult. They’ve had our car for over a month. Still not fixed. Don’t buy here More

by BethanyMeitzler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sold to us by CJ
Aug 25, 2021 -

Star Auto Mall 512 responded

Thank you, Bethany, for letting us know about your service experience. We strive to provide each of our customers with a positive experience and apologize for this long wait time. I would like the opportunity to discuss it with you further. At a time convenient for you, please contact me. Joe Robinson General Sales Manager (484) 898-8100

August 06, 2021

car went to crap after two weeks & claims they can’t do anything. don’t go here they’ll smile in ur face then cheat you when you need them. i’m not knocking my salesman but i feel ive been cheated & i will More

by Accord :/
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
Aug 23, 2021 -

Star Auto Mall 512 responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Robinson General Sales Manager (484) 898-8100

...
56
...