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Star Auto Mall 512

Bethlehem, PA

4.2
1,086 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,086 reviews

June 18, 2021

It was my pleasure once again to be here with my daughter to buy my car from Star Automall This is our 4th car, Manager Joe n everyone else helped my daughter as they helped me previously. We drove with her More

by Mr.raffnormando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria, Joe Robinson, Bob Burak
Jun 21, 2021 -

Star Auto Mall 512 responded

It's great to hear that Joe was able to get your daughter exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Star Auto Mall 512!

June 15, 2021

They have a good varied selection of vehicles. We have gotten a few cars from here. The salesmen aren't pushy, and the finance people lay everything out for you. More

by JB896
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Burak
Jun 15, 2021 -

Star Auto Mall 512 responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to working with you again!

June 15, 2021

This was my first time buyer a used vehicle. I was concerned not knowing what would happen if it turns put there was a problem. About two months later I had a minor issue where they told me to come in More

by Shernettebourdier0618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve from service, Emmet Obyrne, Luis Santana, Jonathan Barnes
Jun 16, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Please don't hesitate to reach out if we can be of any further assistance, we're always happy to help.

June 10, 2021

Very poor customer service... worst experience EVER . Signed for vehicle and then there was so many things wrong with it and they promised to fix all and did not care after it was bought . Waited over tw More

by Elainekenny08
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Robinson, Yarileen Padilla
Jun 27, 2021 -

Star Auto Mall 512 responded

Elaine, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Joe Robinson General Sales Manager (484) 898-8100

June 10, 2021

Car was a nightmare. I can not even begin to explain. If you mention Craig with the Buick Enclave, Joe will instantly know who I am. Cocky general manager (not joe), guy above him. Service uses junk yard More

by C.R.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Jun 28, 2021 -

Star Auto Mall 512 responded

Hello, Craig. We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to discuss this further, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Robinson General Sales Manager (484) 898-8100

June 08, 2021

Felt very welcomed as soon as I arrived. They answered properly to any questions that I had and even filled our gas tank before we left! Amazing! More

by Norwan1717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Jun 08, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Star Auto Mall 512 are glad to have you as a customer.

June 08, 2021

I am very satisfied with this dealership got me a good car. The only problem I had was when I was finally able to take the car home it was not cleaned properly all it looked like was if they just ran wate More

by sherrysahlbergAdintrin01$
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson, Bob Burak
Jun 09, 2021 -

Star Auto Mall 512 responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Star Auto Mall 512!

June 04, 2021

This dealership was great. My sales person Parvaz Ramin was was awesome he tried to help as much as he could. The only problem I had is not a big enough selection of used jeeps. The prices are a little to More

by jjjpppl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Jun 05, 2021 -

Star Auto Mall 512 responded

Thanks for leaving us a review! We'll take your inventory & pricing feedback into consideration for the future. We thank you for business and look forward to helping you with any questions or future vehicle needs!

June 03, 2021

Really friendly people, glad to have been able to purchase my first car from them. Clean environment. Hooked me up with a good deal as well. More

by Jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Yarileen Padilla, Bob Burak
Jun 03, 2021 -

Star Auto Mall 512 responded

Thank you for taking the time to leave us this fantastic, five-star review, Jon! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Star Auto Mall 512, we look forward to having you as one of our valued customers for many more years to come. Congratulations on the purchase of your first car, Jon!

June 02, 2021

Personable, helpful, great prices and selection! Listened to what I was looking for and shared plenty of options as he was willing to find something that was a good fit. More

by JS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Barnes
Jun 02, 2021 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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