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Star Auto Mall 512

Bethlehem, PA

4.3
1,139 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,139 reviews

January 16, 2022

I liked my salesman and the finance guy, but there were some service issues. When I first picked up my car, they gave it to me with almost no fuel in the tank;and a stain on the back seat wasn't addresse More

by edwin.fernandez07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emmet Obyrne
Feb 02, 2022 -

Star Auto Mall 512 responded

Edwin, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Joe Robinson General Sales Manager (484) 898-8100

January 11, 2022

They made the process of trading in our car easy, as well as getting our new one. More

by cheerleaderlizzie101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Star Auto Mall 512 responded

Lizzie, Thank you for taking the time to share your thoughts on working with Xavier and our team. We're glad to hear we delivered such a great experience!

January 08, 2022

Everyone involved in helping with the purchase of the vehicle was very helpful and pleasant to do business with.... I would happily do more business at Star Auto and I would highly recommend them. More

by observe50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmet Obyrne
Jan 08, 2022 -

Star Auto Mall 512 responded

Thank you for choosing Star Auto Mall 512! We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

January 07, 2022

My experience with Star Auto Mall was wonderful. The people are friendly and honest. I would recommend this dealer to others. I have had two experiences here and bother were a pleasure. More

by rcaka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Star Auto Mall 512 responded

Congratulations on your new purchase! Thank you for sharing your thoughts about your experience with Star Auto Mall 512. We appreciate your business and hope to see you again soon!

December 31, 2021

The dealer by apple bees were nice and took time to find the car I wanted. My car had some paint job issues, missing clip on the driver side door to the back of the other door and still this day I never rec More

by MCruz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Jan 18, 2022 -

Star Auto Mall 512 responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Joe Robinson General Sales Manager (484) 898-8100

Jan 18, 2022 -

MCruz responded

Yes please at 6108095164 that my husband

December 25, 2021

Service department lacks in communication and service. Salesman and parts guys were absolutely wonderful to deal with. More

by brad.ravert
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
Jan 11, 2022 -

Star Auto Mall 512 responded

Brad, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Robinson General Sales Manager (484) 898-8100

December 24, 2021

Very polite and respectful staff. The lot if filled with all kinds of different cars. But in a matter of a few questions my dealer, Parvaz, knew exactly what to recommend to me. And within an hour I More

by Deion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Dec 28, 2021 -

Star Auto Mall 512 responded

Deion, We are very happy to hear Parvaz provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2021

I think I had a very nice person and a very nice car from the dealership More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Dec 28, 2021 -

Star Auto Mall 512 responded

Richard, Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Parvaz, and it was a pleasure having you at the dealership. We appreciate your review!

December 18, 2021

Bad customer service. Dropped my car off for an oil change and to have my tire looked at and they didn’t look into the tire at all. When I came to pick it up 6 days later, I had to spend 15 minutes wal More

by Giants56
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 04, 2022 -

Star Auto Mall 512 responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Robinson General Sales Manager (484) 898-8100

December 14, 2021

Not the most reliable in terms of staying organized with my documents. Fair price though, and flexible with holding the car with my deposit until I could come to town and wrap up the process. More

by Borosky.brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmet Obyrne
Dec 14, 2021 -

Star Auto Mall 512 responded

Thank you so much for choosing Star Auto Mall 512! Congrats on your new purchase, Brian, and let us know if we can be of any more assistance!

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