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Star Auto Mall 512

Bethlehem, PA

4.3
1,152 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,152 reviews

May 11, 2023

The staff was very nice and professional. Thank you Parvaz Ramin for all your help and specially taking care of minor issues. More

by SHEAVERNA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
May 11, 2023 -

Star Auto Mall 512 responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Star Auto Mall 512!

May 08, 2023

The vehicle was in the shop 3 days from purchase no rental given to me More

by Lucky7forever3
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Xavier White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted craig
May 12, 2023 -

Star Auto Mall 512 responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Glenn Chookolingo General Manager (484) 898-8100

May 07, 2023

Everyone there was very friendly and knowledgeable. They made the process go smoothly and we left there happy with our car. More

by DANIELLELUINA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Star Auto Mall 512 responded

Danielle, thank you so much for choosing Star Auto Mall 512! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 07, 2023

It was a great experience. Tom was very patient with me, especially since I wasn’t sure what I was going to buy and he helped make sure I got a vehicle that was within my budge More

by owlloveyou724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Muller
May 07, 2023 -

Star Auto Mall 512 responded

Thank you so much for choosing Star Auto Mall 512! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 07, 2023

Great experience that stayed true to their listed prices! Great experience that stayed true to their listed prices! Very easy to communicate with, and just lovely people overall! More

by Hailiegallagher9
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier White
May 07, 2023 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Star Auto Mall 512.

May 06, 2023

Brought a car from there had it for 4days had to get it towed back there and the customer service is the worst I have to call there every day to see what’s going on with the car getting fixed I would never More

by HERBMELIJAH
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
May 10, 2023 -

Star Auto Mall 512 responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Glenn Chookolingo General Manager (484) 898-8100

May 06, 2023

Buying was easy BUT the service department is unprofessional and after 4 weeks the issues on my vehicle still have not been resolved. Some issues and damage were done by the untrained service peo More

by talon10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
May 10, 2023 -

Star Auto Mall 512 responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Glenn Chookolingo General Manager (484) 898-8100

May 03, 2023

Both Wei and Joe were great to work with. Did not waste our time. Fair price, excellent service. Would definitely buy another vehicle from them. More

by Tlinn1424
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wei
May 03, 2023 -

Star Auto Mall 512 responded

Thank you for choosing Star Auto Mall 512. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 28, 2023

The buying experience wasn't terrible but it wasn't great either. The vehicle I bought was parked against another vehicle being sold as were many others. The pictures provided online didn't really show all o More

by Thatguy89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Apr 29, 2023 -

Star Auto Mall 512 responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We do hope you enjoy your new vehicle.

April 25, 2023

Glen , Ted , and the salesman worked with my knowledge of vehicles and my lil attitude. I’m happy they were professional enough to put it aside and did business with me …. I’m Ed from New Jersey More

by Eddi8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Apr 26, 2023 -

Star Auto Mall 512 responded

Ed, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Star Auto Mall 512!

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