Star Auto Mall 512

I'm still waiting for the general manager to contact me back regarding a faulty charger for the hybrid that I bought there a few months ago. He replied to my previous review on how they want to correct the back regarding a faulty charger for the hybrid that I bought there a few months ago. He replied to my previous review on how they want to correct the situation but after contacting the office and being transferred twice to his voicemail, he never called me back. It sure sounded good when he replied publicly to my last review how he wants to reach out to me and try to correct the situation. But it's obviously apparent to me now that he just provided lip service to put a positive spin on a negative review. More

Found the truck that we needed! Tom was wonderful getting everything set up. We really appreciated his help. Tom was wonderful getting everything set up. We really appreciated his help. More

Salesman Maleke is horrible. Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would of known i would of gone somewhere else. More

They were accommodating by allowing us to test drive multiple cars and did not pressure us into anything. multiple cars and did not pressure us into anything. More

We have a fast leak on back left tire. Our personal mechanic states car was sold to us with dry rotted side walls. Rtnd to dealership for inspection. NO corrections were made to issues. Our personal mechanic states car was sold to us with dry rotted side walls. Rtnd to dealership for inspection. NO corrections were made to issues. We were sold a car without functioning tires! More

I bought a nice used car last month. Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on tes Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on test drive which was reset afterwards by Service but that’s not the proper fix. After purchasing I drove away, it went off. I informed them that there is a problem. They said they would fix it or I get it fixed and they refund me. A few days later, the worn brake pad sensor lit up the dash. I brought it in. They said bring it to dealership, they will reimburse. Dealership appointment was more than 2 weeks out. I took it to a certified Land Rover repair shop bc I couldn’t take the chance this could be a serious issue. Over $400 just for brake sensor. Tire pressure sensor was $180 for OEM sensors and installed, not purchased from Land Rover. Those would have been nearly $600 for 4 tire sensors, without installation and wheel balancing. Eventually, I kept my dealership appointment and the car was thoroughly inspected for problems and it was good to go. I gathered my receipts and brought them back to Star Auto 512 and the head of Service said I would be reimbursed $580 approximately. Management was involved with that decision as well. I have been waiting several weeks now for my money and they did not keep their word. I finally got my registration and plates, which they screwed up. They were supposed to transfer my plates-not issue new ones. I did the transfer myself. Waisted my time. They can still do the right thing and pay what they owe me. If not, my plan after this is to leave it to the legal system, file a complaint with state attorney general. It should not have to be like this. More

Everyone was very friendly and ansewered my questions. The best thing of all was that they were not pushy at all and the vehicle that I purchased sold itself. The best thing of all was that they were not pushy at all and the vehicle that I purchased sold itself. More

Car needs new indicator light and radio display goes to black while driving. Tried to contact the salesman (Pete) never got call back to set up a work order with service. Chad Guffy 2014 BMW 3 series black while driving. Tried to contact the salesman (Pete) never got call back to set up a work order with service. Chad Guffy 2014 BMW 3 series More

This dealership i found to be one of the best that goes and beyond to put you into a vehicle of your liking. trust and believe i know coming from me with a low credit score they made things happen that i c and beyond to put you into a vehicle of your liking. trust and believe i know coming from me with a low credit score they made things happen that i could drive off with a vehicle. More

They sold me a car withput properly inspecting it. And then when brought back in under 90 days im told "its my problem toale it to the dealer". The vehicle has been back pver 3 times since end of july And then when brought back in under 90 days im told "its my problem toale it to the dealer". The vehicle has been back pver 3 times since end of july. Not to mention the vehicle was over priced compared to its real value. Feel free to reach out for further details or pictures. More