Star Auto Mall 512

Great car, not so great customer service I purchased a car here on April 23 and was told to come back next week for a new battery free of charge. I returned on May 1 and was told to come back I purchased a car here on April 23 and was told to come back next week for a new battery free of charge. I returned on May 1 and was told to come back next week because the battery was not in yet. I went back May 8 and the battery they had was wrong. I told the parts manager Marco that I lived 40 miles away and that he should just buy me a battery from the Mercedes Benz dealership so I wouldn’t have to come back next week. The parts manager told me that the extra $75 to purchase the battery from the Mercedes Benz dealership was too much, just to keep a customer happy. I spoke to Joe the sales manager and he said he will get a battery delivered that week. The battery that was delivered on May 11 was wrong as well, at this point I told them if they didn’t get me an original battery I didn’t want it. Joe said he was going to get me one early the week after. I called on May 16 he said the battery had not come in However I’m sure the battery was not even ordered yet. May 19 Joe calls and said that someone will come to drop it off over the weekend. Finally, on May 20, almost a month after I bought the car, the battery was delivered to my home by Vince, the finance manager. I found it ridiculous someone had to take personal time and go out of their way to get this done. The company needs major improvement on customer service. Vince was extremely accommodating, professional, and thorough when answering my questions during the purchasing process. He is the only reason the dealership is getting 2 stars and not one. Great cars, even better prices, but terrible customer service. More

Great experience Luis Santana, Joe Robinson, Vince and the rest of the team at Star 512 were great and worked patiently with us to find the car we wanted. Luis Santana, Joe Robinson, Vince and the rest of the team at Star 512 were great and worked patiently with us to find the car we wanted. More

Good experience I had a great experience. My salesperson Parvaz was very knowledgeable about my vehicle. He made sure that all my questions were answered. Vince, in f I had a great experience. My salesperson Parvaz was very knowledgeable about my vehicle. He made sure that all my questions were answered. Vince, in financing, went above to get me a low interest rate. More

Super patient and kind Parvaz was incredibly patient and kind. He worked the deal I wanted to make with the car I wanted. He made me feel real comfortable about my purchase Parvaz was incredibly patient and kind. He worked the deal I wanted to make with the car I wanted. He made me feel real comfortable about my purchase and worked very well with my financial situation. More

Awesome and Quick My dealer was easy to handle and very nice! The car was in great shape and had an awesome price, My Dealer answered all questions I had! I would defia My dealer was easy to handle and very nice! The car was in great shape and had an awesome price, My Dealer answered all questions I had! I would defiantly recommend him and the dealership More

Wonderful Service Everyone I came into contact with was extremely friendly and easy going. Made the car purchasing process comforting. Paperwork was super quick and eas Everyone I came into contact with was extremely friendly and easy going. Made the car purchasing process comforting. Paperwork was super quick and easy. Would definitely recommend. More

Great Place and people! Great guy! I've been buying my cars from Al for over 10 years now. Never had a dull moment when dealing with him. The customer service is also great! Great guy! I've been buying my cars from Al for over 10 years now. Never had a dull moment when dealing with him. The customer service is also great! Will continue to buy from here. More

I drove away with the car I wanted Star auto mall 512 made my car buying experience easy and got me the car I wanted and a payment to fit my budget and needs. Although I’m not happy wit Star auto mall 512 made my car buying experience easy and got me the car I wanted and a payment to fit my budget and needs. Although I’m not happy with the way it was cleaned. There’s stuff all over the back seat, doesn’t look like it was vacuumed and dirt on both sides of the back seat. More

Came in for info left with a new car! I came in for info. I explained to the gentleman that that I have a trade in and I’m not going to put down any extra down payment. We worked out the n I came in for info. I explained to the gentleman that that I have a trade in and I’m not going to put down any extra down payment. We worked out the numbers and 2 hours later I left with a new car. Very nice and helpful people. They will not fake the info very upfront. More

Great dealership Great dealership! Very nice and are very personable with you. Definitely would recommend! 😁 They work with you with any car and make you feel at home Great dealership! Very nice and are very personable with you. Definitely would recommend! 😁 They work with you with any car and make you feel at home. More