Stanley Ford Andrews

Sales and price was great, Service awful I purchased new 2018 F150 Powerstroke pickup from them, great selection/price, Rick M. salesman and all the sales/finance crew I dealt with were aweso I purchased new 2018 F150 Powerstroke pickup from them, great selection/price, Rick M. salesman and all the sales/finance crew I dealt with were awesome. HOWEVER, truck had 3 recalls and could not be sold until recalls performed. Service Department mechanic took my brand-new complete truck and returned it to me disassembled and unsafe. All the wiring harnesses were left loose rubbing on steering shaft/engine, clips to hold the wires were all broken, 4 bolts holding the coolant pipes to brackets were missing, 2 metal engine fuel line brackets were missing (thrown away apparently). While they offered to repair it again, I respectfully declined. Their Parts Department (awesome too) was able to get me new fuel line brackets and I purchased new bolts/nuts/zip-ties from Tractor Supply. This is not all they left unfinished, but to keep it short you get my point. Doing the repairs myself (to their repairs) has taken me a month to finish the job right, waiting on parts etc... All of this is documented in correspondence as well as pictures. Great Sales Department staff, best ever, but beyond bad Service Department. Mechanic can take credit for this review, all on him. If you buy from them, make sure there are no repairs needed before purchasing, if there are, walk away. More

Bad Service I have made an appointment 2 weeks in advance to get my truck look at, the dealer opens an 8:00am my appointment was at 8:15am but I walked down the d I have made an appointment 2 weeks in advance to get my truck look at, the dealer opens an 8:00am my appointment was at 8:15am but I walked down the door at 8:00am, when I walked in I told the clerk about my appointment being at 8:15am and right away the service clerk said: “there’s no way I can get it look at right now maybe after lunch” and I said sir Thats why i did my appointment 2 weeks in advance so I won’t run into any surprises like these because I come from out of town. and I’m even 15min earlier, the clerk said that one of the techs didn’t show up to work but I saw 3 or 4 techs pulling into the dealer at around 7:30am so that means that the tech thad didn’t showed up is the one that was going to get my truck checked out, all the other trucks are going to be worked on but mine, thats not fare the service sucks and I will never come back here. More

Eddie Grady is the man! Great service, communication and deal by eddie! GM drives a hard bargain but Eddie is 5 star salesman !!!!!!!!!!!!! highly recommend. In state or Great service, communication and deal by eddie! GM drives a hard bargain but Eddie is 5 star salesman !!!!!!!!!!!!! highly recommend. In state or out check them out More

It was Great! It was a very smooth process. He went out of his way to get the car my son wanted. Now he has his teenage dream car. It was a very smooth process. He went out of his way to get the car my son wanted. Now he has his teenage dream car. More

Awesome Dealership! Eddie was a great help in getting the truck that I wanted. The process was quick and easy. A very enjoyable experience! I recommend them to friends an Eddie was a great help in getting the truck that I wanted. The process was quick and easy. A very enjoyable experience! I recommend them to friends and family. More

Short and sweet Mercedes was very helpful getting us in the car we wanted! I had called prior to showing up telling them I wanted to look at the Ford Flex, when I arr Mercedes was very helpful getting us in the car we wanted! I had called prior to showing up telling them I wanted to look at the Ford Flex, when I arrived it was waiting for me to test drive. The paper work was quick and easy. The best thing is I didn't feel obligated to buy. They aren't the type of car salesman that chases you out the door and they also got me the best deal on the car. More

Great Sales team!!! This dealership and salesmen are a great team. Everyone was super friendly and easy to deal with. They worked with us to get us in something that wor This dealership and salesmen are a great team. Everyone was super friendly and easy to deal with. They worked with us to get us in something that worked for our family without pushing us into a deal we didn't want! I would recommend them 100 percent. More

Very Humble people I really loved my first experience at a car dealership at Stanley Ford. The process was not rush nor was it unpleasant. The people were very nice and I really loved my first experience at a car dealership at Stanley Ford. The process was not rush nor was it unpleasant. The people were very nice and patient. Overall, I love it and my new car. More

Great customer service I found a truck I wanted on there web site called and verified it was still available and it was!! Went and test drove it loved it!! Pressure free env I found a truck I wanted on there web site called and verified it was still available and it was!! Went and test drove it loved it!! Pressure free environment and a dealer that will work well with you with in reason!! Eddie was a great sales person that helped make my experience pain free!! I would refer everyone who is in the market to Stanley ford !! More

DO NOT GO TO THIS DEALERSHIP!!! ***ZERO STARS*** I contacted this dealership through CarGurus.com. I received an email from Hunter Emfinger at 4:44pm on June 30th saying they had the ***ZERO STARS*** I contacted this dealership through CarGurus.com. I received an email from Hunter Emfinger at 4:44pm on June 30th saying they had the vehicle I was interested in "available and on sale." Hunter Emfinger with Stanley Ford Andrews followed up immediately at 4:45pm. Hunter Emfinger confirmed with me that they still had the vehicle for sale and set up an appointment with me for 3:00pm on July 1st. I told him I had to drive 94 miles and that's why I was confirming the vehicle's availability. He said yes, and he would see me at 3:00pm on Saturday. I have looked online at hundreds of vehicles over the last few months. I would NOT have driven to Andrews TX from Lubbock TX had I not had a VERY strong interest in this vehicle. We have many more vehicles to choose from in Lubbock. This vehicle happened to be exactly what I was looking for. Me, my son and my 3-year old granddaughter loaded up in the car at 12:30 and headed to Andrews. We stopped for lunch and arrived about five minutes early for my appointment. I walked into Stanley Ford Andrews and told them that I was there for my 3:00pm appointment with Hunter Emfinger. They all looked very puzzled and a girl that works there went to get someone. A man came out (did not give me his name) and said Hunter had left early, was there something he could help me with. I told him about the vehicle I was there to see. He looked confused and told me they sold that vehicle and delivered it to another customer at 7:00pm the previous evening. Okay, it doesn't take rocket science to realize that if they delivered this car at 7:00pm, they already had someone making a deal for this car at 4:45pm the same day. I made it very clear I was not happy about this situation and told them that this is not the way to conduct business. It's not even about them selling the car to someone else. It's that Hunter Emfinger couldn't make time for a 10-second phone call to let me know that he made a mistake and the vehicle was sold. When you are in the customer service business, you better know customer service. This place definitely does not. They stammered and stuttered and brought the manager, Jesus, over and he said....Um. Um. Um. We can....we can...we can.... I said "You can't do anything," and walked out and drove all the way back to Lubbock. I don't care if they have good prices. Their selling practices are sub-par. I wouldn't give them a dime of my money now. I would rather pay a little more somewhere else. I'd buy from Reagor Dykes here before I'd buy from these people. And, that's not saying much. Just one more example of "typical" car salesman mentality...short on integrity and long on lies. I researched and researched for months to make sure it was the car I want because I can't stand dealing with car dealerships/salesmen. I always want to give the benefit of the doubt, and once again, I was not disappointed {sarcasm}. A simple, quick phone call would have avoided this ZERO STAR review. I could have been relaxing by the pool all afternoon instead of traveling four hours on the road FOR NOTHING. To top things off, I tried to leave a review on CarGurus.com for this dealership. It said I had already left a review for this dealership. Ummm, no. So, I'll leave this review on every social media platform I can find instead. Half a tank of gas later, four hours wasted, nothing to show for it and a very tired grand baby. DON'T GO TO THIS PLACE. More