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Stan McNabb Chevrolet Cadillac of Columbia - Service Center
Columbia, TN
295 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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295 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center
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July 24, 2020
Lori was great! She kept me updated daily as to what was happening with the repair. She made the whole experience a lot less stressful. l live 30 miles away and had closer dealership options but It was wort happening with the repair. She made the whole experience a lot less stressful. l live 30 miles away and had closer dealership options but It was worth the drive. I will buy my next vehicle from Stan McNabb because of her. Thanks again Lori👍 Mike More
by NapoleanD
Verified CustomerEmployees Worked With
July 23, 2020
Service department was courteous and pleasant to work with the two times that I have had my truck serviced. Have no issues. Will definitely continue to service my vehicle there. with the two times that I have had my truck serviced. Have no issues. Will definitely continue to service my vehicle there. More
by Keith
Employees Worked With
Patrick Carlson
July 23, 2020
I was on a road trip in the summer months with my family when the A/C in my truck went out. Patrick in service understood the stress of the situation and helped tremendously to make sure we were back on the when the A/C in my truck went out. Patrick in service understood the stress of the situation and helped tremendously to make sure we were back on the road in no time and hassle free. It's not always easy these days to find help when you're in a vulnerable position. I'm not from the area, but if I were, I'd be a service customer for life. More
by Rgriffin
Employees Worked With
Patrick Carlson
July 22, 2020
I arrived at 9 for my appointment and waited 3.5 hours for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $3 for just a diagnostic test. only to be told every 45 minutes that it needs charging. I see people after me leaving before me and then you’s wanted $377 from me for just a test and battery. Ripoff. I paid $116 for the battery and $20 to have it installed. Big difference there. plus received $19.25 back for core charge. I will not to be back to your dealership. More
by alaimon54
Employees Worked With
July 22, 2020
I cannot praise Patrick enough. We dropped our Ford Expedition off at the Ford dealer for AC not working and I picked my husband up in my 2003 Chevy SSR and as we left Ford dealer it overheated. We we Expedition off at the Ford dealer for AC not working and I picked my husband up in my 2003 Chevy SSR and as we left Ford dealer it overheated. We were 3 blocks from Chey dealer and waited 45 minutes to cool down and drove straight to Chevy. We explained to Patrick in service what happened and that we live in Hohenwald and he managed to get it diagnosed, checked my extended warranty, find a new fan in Nashville and into a rental car within 2 hours. That is exemplar customer service! More
by Kate
Employees Worked With
Patrick Carlson
July 22, 2020
I will never bring any of my vehicles here again poor service sorry management only worried about getting paid my cadillac was returned to me in worse condition. service sorry management only worried about getting paid my cadillac was returned to me in worse condition. More
by Maxwellg1976
July 20, 2020
The communication could be better. The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the The work was good, it correct the problems. I would have like to be kept up with the process, concerning whether the tires came in and time went the job was done. More
by SLOUAL
Employees Worked With
July 20, 2020
Got an appointment the next day! Was provided transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estim transportation! Called me with estimate of work to be done! AC drain stopped up and needed to be replaced! Everything was completed as planned, estimate was very accurate! Very good service! More
by Ed
Employees Worked With
Patrick Carlson
July 17, 2020
Was pleased with service. Disappointed that tire wasn’t at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. at least partially covered by some type of warranty. Overall pleased. Will plan on using service department in the future. More
by gfrankp
Employees Worked With
Patrick Carlson
July 16, 2020
I took my 2015 Silverado in because the a/c was not working. It was blowing, not cooling so I figured it was a leak. First of all a five year old vehicle should not be having a/c issues, but that is an working. It was blowing, not cooling so I figured it was a leak. First of all a five year old vehicle should not be having a/c issues, but that is another issue unto itself. My issue with this service was the amount for the repair. After the $200 to just locate the leak it was going to be another $1200 to make the repairs! I understand I am dealing with a dealership but that seemed extremely high so I took my truck to a trusted friend that has been a mechanic for 40 years and owns his own shop. The total cost of the repair was $479... Even if I did get a friends and family discount the difference should not be a $1000! I am a Columbia native. I never did business with Lucas, buying trucks all of which have been Chevrolets from other dealers outside of town. I had hoped with the name change that this dealership had improved it's ways but from what I have seen with this experience I will continue to carry my business outside of town. This review is solely directed towards the powers that be that determine the maintenance pricing. The technician himself and the service reps were extremely easy to work with and understanding. More
by mitchwilliamson
Employees Worked With
