Stamford Hyundai Service Center

We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for all recommended service including major milestone services at 30k and 60k. It’s been a week without our vehicle and no communication from the dealership unless we call. Several attempts of no one picking up the call. Hyundai customer service experienced the same unresponsive behavior. No curtesy vehicle has been offered and has been a nightmare for us. Hoping for someone to respond and tell us what is going on with our car. Terrible customer service. More

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test after test after test. Avoid their useless no-serviced department More

Own a 2015 Hyundai Santa Fe sport and it got a P1326 code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day they turn the car on and code disappears and car runs normally, this is what I was told and I believe them. However they're attempt to drive the car to recreate the code wasn't working, they kept the vehicle for 2 weeks trying to do this and it did not work. They never called to share an update, they didn't explain anything they were trying to do, they didn't listen to our concerns, and they didn't explain what happens when you experience diagnostic code P1326. Only after I did my won research did I understand what was going on. At that point I knew the error code wouldn't come back with what they were doing and the car would be okay to drive, because when that code comes on the car responds by not accelerating so you don't further damage the engine. None of that was explained to me I researched that myself. Its possible they needed the code to return in order to do the repair under warranty. But I have family I need to get to work, my wife has to get to work, and we have two children that need rides. So just holding on to the car until the code came back doesn't work for me cause I was never offered a loaner so I had to rent a car out-of-pocket. Picking up the car the service advisor was not at all friendly or apologetic and acted as if I'm the one that has an attitude problem. I will make the effort to not return to this service center. I also do not recommend it to anyone else. More

I was at this place with my Hyundai Santa fe to fix recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. More

Sales has been great I had to take my car in for service to get the engine replaced, and no fault of theirs but it took almost 2 months to get the new engine. In the meantime there was a minor ding and som to get the engine replaced, and no fault of theirs but it took almost 2 months to get the new engine. In the meantime there was a minor ding and some scratches to the paint. They fixed it with no problem, but the service advisor Bryan could use some training in customer service. I sent a text, no reply, called he didn’t call back, and then when I called again was told he was on the phone. I highly recommend that he receive some additional training in customer service. The service manager Dragan was great, and I would recommend him to anyone. More

I have been going here for a very long time the service dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal. dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal. More

Excellent customer service. The entire service team are very kind and professional. Jay Strassberg, the service director is a true gem. He is fair and honest man! I've been back The entire service team are very kind and professional. Jay Strassberg, the service director is a true gem. He is fair and honest man! I've been back n forth dealing with mechanical issues. This team always delivers A + service More

very pleased with the service received from Karisha Bennett. she was very professional, patient. Explained everything to me. It was a pleasure dealing with her Bennett. she was very professional, patient. Explained everything to me. It was a pleasure dealing with her More

Bought our 2020 Kona here and have been very pleased with the service we received since. We've had several cars and Dan Eager always helped us in the Service Department. We were sorry to see Dan leave Stamfo the service we received since. We've had several cars and Dan Eager always helped us in the Service Department. We were sorry to see Dan leave Stamford, but we met Karisha Bennett for the first time this morning and we were VERY pleased. She kept us posted every step of the service, including what services were recommended and the related costs. Very professional and well dressed. An excellent representative of Stamford. More

It was my second time interacting with Karisha Bennett and I was truly impressed by her level of professionalism meted out to me. She provided concise information, provided timely responses and alternativ and I was truly impressed by her level of professionalism meted out to me. She provided concise information, provided timely responses and alternative options for my issue. I felt comfortable interacting with her. More