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Stamford Hyundai Service Center

Stamford, CT

4.8
705 Reviews

705 Reviews of Stamford Hyundai Service Center

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October 21, 2024

We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Stamford Hyundai responded

We apologize for dropping the ball on communication. We have identified the issue and are waiting on approval from Hyundai. While our loaners are all currently in use, we do expect some back very soon. Our team will reach out to you to review all this and let you know when we can provide a loaner.

Nov 02, 2024 -

Disappointed Customer responded

I gave it a week to give an honest review.We are getting more answers from Hyundai Corporate than this dealership. Several attempts have been made to call this dealership and get answers but no-one picks up the calls. It has been 3 weeks without our car and no courtesy car has been offered.No call from this shop with any updates. The communication and customer service at this dealership are the worst I have experienced ever.

September 20, 2024

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test More

by eragbag
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dewitt III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liberty Corbett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Springer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Stamford Hyundai responded

We understand the situation is frustrating, but we are obligated to follow the direction of Hyundai Motors who have sole discretion and authority over warranty coverage. Until we are able to document the issue to their satisfaction, they will not provide coverage. We recommend your daughter contact Hyundai Customer Care in order to escalate the case further.

September 04, 2024

Own a 2015 Hyundai Santa Fe sport and it got a P1326 code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day More

by jayp130
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dewitt III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Stamford Hyundai responded

Unfortunately, after driving the vehicle over 100 miles, we were unable to recreate the error code message. Warranty coverage will not be approved without it--including approval for rental vehicle fees. We do have a loaner fleet, but all vehicles are currently in use. We apologize for the disappoinment.

July 23, 2024

I was at this place with my Hyundai Santa fe to fix recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. More

by Wojciech 95
Recommend Dealer
No
Employees Worked With
John Dewitt III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Strassberg, Gary Christiansen
Jul 24, 2024 -

Stamford Hyundai responded

Apologies, but I was unable to locate a file under this name. Please reach out with the name under which the vehicle was serviced to customerservice@danburyauto.com so we can investigate further. Thank you

March 20, 2024

Sales has been great I had to take my car in for service to get the engine replaced, and no fault of theirs but it took almost 2 months to get the new engine. In the meantime there was a minor ding and som More

by NotaKaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guevara
Mar 28, 2024 -

Stamford Hyundai responded

Thank you for the feedback. We will forward this to the Director of Service.

March 20, 2024

I have been going here for a very long time the service dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal. More

by Karimagadsden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Strassberg, Karisha Bennett
Mar 28, 2024 -

Stamford Hyundai responded

Thank you!

February 09, 2024

Excellent customer service. The entire service team are very kind and professional. Jay Strassberg, the service director is a true gem. He is fair and honest man! I've been back More

by Vanessa maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dewitt III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Strassberg, Bryan Guevara, Karisha Bennett
Feb 14, 2024 -

Stamford Hyundai responded

Thank you!

January 22, 2024

very pleased with the service received from Karisha Bennett. she was very professional, patient. Explained everything to me. It was a pleasure dealing with her More

by jvalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karisha Bennett
Jan 29, 2024 -

Stamford Hyundai responded

Thank you!

November 13, 2023

Bought our 2020 Kona here and have been very pleased with the service we received since. We've had several cars and Dan Eager always helped us in the Service Department. We were sorry to see Dan leave Stamfo More

by tvanzant64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karisha Bennett
Dec 07, 2023 -

Stamford Hyundai responded

Thank you!

October 29, 2023

It was my second time interacting with Karisha Bennett and I was truly impressed by her level of professionalism meted out to me. She provided concise information, provided timely responses and alternativ More

by Wayne Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karisha Bennett
Nov 06, 2023 -

Stamford Hyundai responded

Thank-you!

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