Back

Stamford Hyundai Service Center

Stamford, CT

4.6
713 Reviews

713 Reviews of Stamford Hyundai Service Center

Sort by
April 09, 2025

Received a text on Feb 25 only after I wrote another review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on More

by Donahue.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Zapata
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with More

by not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dewitt III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrego
1.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Augustine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vallerie Lorenzana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Zapata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Keene
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jadah Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Quezada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Stamford Hyundai responded

We are sorry you were disappointed in your experience. The repairs were delayed due to waits for parts and warranty approval which, unfortunately, are not in our control. We apologize a loaner was not available, but the inventory is limited and there is currently a waiting list for them. Regarding the scratches, our technicians wear uniforms and use protective mats to ensure vehicles are not damaged during repairs.

March 20, 2025

If I could give minus 5 stars i would do it. The service is awful! Service specialist Valerie is rude, was showing her poker face whole appointment and said she won’t deal with my car and took i More

by zara.aitzanova
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vallerie Lorenzana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Stamford Hyundai responded

We are sorry you were disappointed in your experience.' Your appointment was booked for your vehicle to be dropped off with a return time of 5pm. When Vallerie was informed you would be waiting, she did explain the technicians would not be able to have a diagnosis completed for at least 90 minutes, if not longer, depending on how the testing went. As you stated you could not wait longer than an hour after your check-in, she returned the vehicle to you.

February 25, 2025

Been three weeks tomorrow since I’ve heard anything from Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that retu More

by Donahue.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Zapata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Donahue.patrick responded

After I posted this I received a text saying I was second on the loaner list. I only ever seem to hear anything when I write on here and not actually because they are trying to resolve this issue. In the text they said the car would be ready by Friday for me to bring mine in.. that was on Feb. 25th. I haven’t heard a word from anyone since that even with writing back to the number. My light has gone off since, I’m assuming with the warmer weather since I was told it’s a thermostat issue. I want my car checked and corrected, based off the work that wasn’t resolved the first time but Stamford Hyundai does not seem to care about the customers waiting on car issues especially having gone through a full 5 days of waiting on the car to be fixed the first time. At a loss for how careless things are being run at this dealership.

February 05, 2025

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting n More

by Donahue.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Feb 06, 2025 -

Stamford Hyundai responded

We apologize for the delay and understand you have now spoken with the manager and the situation is being resolved. Thank you for your patience

Feb 06, 2025 -

Donahue.patrick responded

I have spoken with manager, was supposed to receive a follow up from the woman in loaners and am waiting on that communication since yesterday afternoon I have not heard back yet.

Feb 17, 2025 -

Donahue.patrick responded

Another week has passed with no follow up and no resolution.. Alex told me to expect the loaner manager to call and I have not received that. Is this really how you guys treat customers waiting on proper service that has already had issues in getting resolved. On top of the fact it has to do with my heat working properly in this weather.

February 03, 2025

I usually have great experience at Hyundai Stamford but this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 3 More

by Donahue.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Had a fantastic experience with the Stamford Hyundai Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me i More

by Koyng Cho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Stamford Hyundai responded

Thank you very much, Koyng! Alex has been working hard with the team to improve our service and we're glad to hear you noticed!

January 21, 2025

I had an excellent experience at the service department! A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the p More

by Jerry LaMotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makayla Xavier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Stamford Hyundai responded

We're very glad to hear how happy you are with your service! We looking forward to serving you again. Thank you, Jerry!

October 21, 2024

We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Stamford Hyundai responded

We apologize for dropping the ball on communication. We have identified the issue and are waiting on approval from Hyundai. While our loaners are all currently in use, we do expect some back very soon. Our team will reach out to you to review all this and let you know when we can provide a loaner.

Nov 02, 2024 -

Disappointed Customer responded

I gave it a week to give an honest review.We are getting more answers from Hyundai Corporate than this dealership. Several attempts have been made to call this dealership and get answers but no-one picks up the calls. It has been 3 weeks without our car and no courtesy car has been offered.No call from this shop with any updates. The communication and customer service at this dealership are the worst I have experienced ever.

September 20, 2024

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test More

by eragbag
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dewitt III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liberty Corbett, Jeannette Springer
Sep 23, 2024 -

Stamford Hyundai responded

We understand the situation is frustrating, but we are obligated to follow the direction of Hyundai Motors who have sole discretion and authority over warranty coverage. Until we are able to document the issue to their satisfaction, they will not provide coverage. We recommend your daughter contact Hyundai Customer Care in order to escalate the case further.

1
...