Stamford Hyundai

Jada, Michaela and George couldn't have been more helpful when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servic when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servicing scheduled plus needed several repairs. Brakes & rotors fixed, flushing systems and new tires. The bill added up and I asked for a discount, which was immediately granted. That didn't stop me from asking for coupons to be honored, which I knew was a reach... Staff is very professional, courteous and tries to give you what you ask for. More

Received a text on Feb 25 only after I wrote another review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on Feb. 25th I was second on the loaner list and would be ready by Thursday or Friday of that week. That’s the last thing I heard. I followed up immediately with an ask and got no response and am left waiting for work that wasn’t corrected the first time I brought car in for 5 days. My engine light is on with an engine control system warning and I have had no help or assistance to correct work they did not complete. I’d really just like to resolve this and have the work completed and be properly contacted by the service manager than to have to keep this up but I’m at a loss for how to even get in touch with someone to make this happen as Alex the service manager only reached out to me once and didn’t give me a direct number for him I haven’t had any luck in this dealership doing the job correctly. More

Terrible experience. Took almost 5 weeks to get registration and they lost my EZPass. I was charged outrageous $899. Dealer documentation fee hoping I would get superio Took almost 5 weeks to get registration and they lost my EZPass. I was charged outrageous $899. Dealer documentation fee hoping I would get superior service but no one helped even though I sent numerous emails and texts. Dealer will likely respond saying "apologies and will look into this" but I doubt they will offer one penny refund of doc fee. Really hurts as I'm a retired senior More

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE More

If I could give minus 5 stars i would do it. The service is awful! Service specialist Valerie is rude, was showing her poker face whole appointment and said she won’t deal with my car and took i The service is awful! Service specialist Valerie is rude, was showing her poker face whole appointment and said she won’t deal with my car and took it out off the repair center. Before she said it will take 45 mins - 1 hour. I came back in 1 hour and my car wasn’t even inside, it was still outside. And all they need to do is to check the battery. That’s it! It’s not even full service appointment. That’s awful. That’s the worst! Last time they said they didn’t provide shuttle service, and the service specialist was rude (as it usually happens in there), though it is so promoted when you buy their cars. Will never come back here again. Better to go to Fairfield Hyundai center. More

Been three weeks tomorrow since I’ve heard anything from Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that retu Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that returned after my service, he seemed great and assured me we’d get the car in asap and loaners would reach out as I left my car for 5 days last service then returned with it and sat for 8hrs while the part got “fixed” he had me cancel the appointment until loaners reached out and nobody has in 3 weeks time still waiting to resolve this. More

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting n for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting no answer in service center and texting with my service agent Luis who says he’s escalated and reminded the service manager but still no contact. Leaving me just waiting on something without driving all the way to dealership myself which it seems like I’ll have to do. More

This review is specifically about Mike Jones, a Finance Manager who yelled at us so loudly during our negotiations the General Manager had to come in. We found a car at Stamford Hyundai and had a fine exp Manager who yelled at us so loudly during our negotiations the General Manager had to come in. We found a car at Stamford Hyundai and had a fine experience with the sales person, our overall experience was fine until we started negotiating with Mike Jones. While negotiating the price of our extended warranty Mike Jones began YELLING at us, he told us we were not allowed to have a friend on the phone to help support us in the negotiations (not true) and became so loud and irate, we were physically afraid to be in the room with him. The General Manager, Scott Vogel, had to come in and cool him off. His behavior was extremely intimidating considering we were 2 young women alone in the room with him and extremely unprofessional. We weren't able to drive off in the car as it was a recent trade in and in later conversations with Mike Jones he spoke to us in a degrading manner and failed to inform us of very important information regarding our loan despite multiple calls from our end. That this man remains employed by Stamford Hyundai makes me question management. Someone who yells at customers and make them fear for their safety should NOT be allowed to continue working there. While the sales person was fine I could not recommend this dealership. If we were their with a man, Mike Jones wouldn't have had the audacity to behave the way he did. Other problems we had with the dealership We were told the vehicle would be delivered next day, we opted to pick it up instead because we had questions about the loan and the vehicle still wasn't ready. Mike Jones lied and said we couldn't negotiate the loan after the initial contract signing but since we didn't have the car yet they didn't uphold their end of the deal so this was false. Do better Stamford Hyundai. Find someone who is not a liability. More

Had a fantastic experience with the Stamford Hyundai Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me i Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me informed throughout the entire repair process. His professionalism and clear communication were greatly appreciated. A special thanks to Alex Zapata, the Parts & Service Director, for the follow-up and personal introduction. It’s clear that this team values their customers and takes pride in their work. You’ve earned a loyal customer—thank you for the outstanding service! More