Stamford Hyundai

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting n for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting no answer in service center and texting with my service agent Luis who says he’s escalated and reminded the service manager but still no contact. Leaving me just waiting on something without driving all the way to dealership myself which it seems like I’ll have to do. More

This review is specifically about Mike Jones, a Finance Manager who yelled at us so loudly during our negotiations the General Manager had to come in. We found a car at Stamford Hyundai and had a fine exp Manager who yelled at us so loudly during our negotiations the General Manager had to come in. We found a car at Stamford Hyundai and had a fine experience with the sales person, our overall experience was fine until we started negotiating with Mike Jones. While negotiating the price of our extended warranty Mike Jones began YELLING at us, he told us we were not allowed to have a friend on the phone to help support us in the negotiations (not true) and became so loud and irate, we were physically afraid to be in the room with him. The General Manager, Scott Vogel, had to come in and cool him off. His behavior was extremely intimidating considering we were 2 young women alone in the room with him and extremely unprofessional. We weren't able to drive off in the car as it was a recent trade in and in later conversations with Mike Jones he spoke to us in a degrading manner and failed to inform us of very important information regarding our loan despite multiple calls from our end. That this man remains employed by Stamford Hyundai makes me question management. Someone who yells at customers and make them fear for their safety should NOT be allowed to continue working there. While the sales person was fine I could not recommend this dealership. If we were their with a man, Mike Jones wouldn't have had the audacity to behave the way he did. Other problems we had with the dealership We were told the vehicle would be delivered next day, we opted to pick it up instead because we had questions about the loan and the vehicle still wasn't ready. Mike Jones lied and said we couldn't negotiate the loan after the initial contract signing but since we didn't have the car yet they didn't uphold their end of the deal so this was false. Do better Stamford Hyundai. Find someone who is not a liability. More

Had a fantastic experience with the Stamford Hyundai Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me i Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me informed throughout the entire repair process. His professionalism and clear communication were greatly appreciated. A special thanks to Alex Zapata, the Parts & Service Director, for the follow-up and personal introduction. It’s clear that this team values their customers and takes pride in their work. You’ve earned a loyal customer—thank you for the outstanding service! More

I had an excellent experience at the service department! A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the p A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the process and made everything smooth and stress-free. Also, a big shoutout to Alex Zapata, the manager, for going above and beyond to get me in sooner than I expected. He was incredibly accommodating and made sure everything was handled with care. Great service all around! Highly recommend! More

Giving them one star just because it won’t let me give them zero. This dealership is the worst. They running the worst shady business I ever seen. DO NOT BUY FROM THEM. They will screwed you over and try them zero. This dealership is the worst. They running the worst shady business I ever seen. DO NOT BUY FROM THEM. They will screwed you over and try to wash off their hands by telling you to get a REPO instead. Worst ever. PS the person telling us to get a REPO was the manager John. More

Excellent Interaction. I was there for a new car lease - 2025 Hyundai Elantra SEL Sport. We had the typical negotiation and reached a satisfactory conclusion. Communication I was there for a new car lease - 2025 Hyundai Elantra SEL Sport. We had the typical negotiation and reached a satisfactory conclusion. Communication was good and car was delivered when promised. More

This dealership is outstanding. My sales associate Brandon Doty was exceptional and was great in assisting me with making the right decision regarding my lease options. Being in c My sales associate Brandon Doty was exceptional and was great in assisting me with making the right decision regarding my lease options. Being in customer service my entire professional life, I can tell you Stamford Hyundai has my business from now on. More

We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for all recommended service including major milestone services at 30k and 60k. It’s been a week without our vehicle and no communication from the dealership unless we call. Several attempts of no one picking up the call. Hyundai customer service experienced the same unresponsive behavior. No curtesy vehicle has been offered and has been a nightmare for us. Hoping for someone to respond and tell us what is going on with our car. Terrible customer service. More

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test after test after test. Avoid their useless no-serviced department More