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190 Reviews of Stamford Ford Lincoln - Service Center
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November 25, 2014
Dishonest scam artists who will fleece you for every penny I was lured in by all of the "positive" reviews of this dealership on Google, but in retrospect after reading through all of them closely, I now reali I was lured in by all of the "positive" reviews of this dealership on Google, but in retrospect after reading through all of them closely, I now realize that nearly every positive review was for the SALES department. The picture that Yelp tells seems to be much more close to the truth: a laundry list of folks who took their vehicles to this dealer for service, only to be treated to some of the shadiest, most dishonest practices in the business. This dealership took my car for two weeks (over a week longer than when they promised to be done with the work), did twice as much labor than was asked for (including a "recall" that suspiciously cost a significant amount), and ended up charging $250 in "diagnostic" fees in addition to parts and labor. Bear in mind that I never authorized the additional labor for the "recall": in fact, neither me nor my significant other could even REACH the auto service department when trying to call twice a day for a week straight. When they returned the car (which took over an hour), they delivered it with both the Check Engine light and the Service light on -- both of which were NOT on when the car was delivered to them, and were unrelated to the issue that was actually being looked at. When asked to provide a code before I took possession of my car, they claimed that it was impossible, because none of the employees there knew how to work a code reader, and all of the service technicians supposedly left promptly at 5pm (fifteen minutes earlier) and "locked up the code readers". What a pile of steaming nonsense. These guys are clearly operating outside of the law, directly in violation of Connecticut General Statute Sec. 14-65f which states that "prior to performing any repair work on a motor vehicle, a motor vehicle repair shop shall obtain a written authorization to perform the work, on an invoice signed by the customer, that includes an estimate in writing of the maximum cost to the customer of the parts and labor necessary for the specific job authorized." I'll be contacting my attorney, reporting this to the state, and finding another, more honest auto shop. More
by cr8s
September 24, 2014
Easy, Quick, Did only what was asked and a reasonable price Easy to use online to set up service and what I wanted done during service. Waited for auto and all was completed as I asked and reviewed with me befo Easy to use online to set up service and what I wanted done during service. Waited for auto and all was completed as I asked and reviewed with me before and after the service. Friendly and treated like I was a valued customer. More
by john paul
August 26, 2014
It cost me just a drive to Stamford Ford Dealer! On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the de On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the dealer I have used since I purchased my 2010 Ford Escape. I was not able to call but decided to take a chance and just go. Well, to my pleasant surprise Dan Sexton was able to sync my phone explained how to so going forward hopefully I will remember :) But the customer service was outstanding he took care of this so quickly and he made my day. And it cost me nothing but a drive to the Stamford Ford Dealer! That's taking customer service to the next level!!! Thank you Dan Sexton!!! More
by lmazzulli
Employees Worked With
June 21, 2014
My Great Exprience at Stamford Ford I had my car serviced at Stamford Ford last month and the service was wonderful. When I walked in the door I was greeted by Scott Ferrara. He made me I had my car serviced at Stamford Ford last month and the service was wonderful. When I walked in the door I was greeted by Scott Ferrara. He made me feel welcomed. When my car was done Scott went over what was exactly done to my car. He also told me that I would be getting an email or call to set up my next service appointment in about 5 months. I have been leasing my cars for over 20 yrs. now with Stamford Ford and everyone makes me feel like I am family. Donna Vitti More
by Donna8859
Employees Worked With
June 02, 2014
Servuce Excellent! good & timely service was provide in accordance with the original estimate. I will continue with this Ford location for all my auto repair Excellent! good & timely service was provide in accordance with the original estimate. I will continue with this Ford location for all my auto repair needs. More
by funke
Employees Worked With
May 16, 2014
RAVE Review Don and Dominick always greet me by name, and on my first service call since buying my beautiful Milan, they even gave me a loaner! I could not be ha Don and Dominick always greet me by name, and on my first service call since buying my beautiful Milan, they even gave me a loaner! I could not be happier with the "high-touch" customer service we always receive at Stamford Ford-Lincoln - they are the best! More
by jdrawcliffe
May 13, 2014
Accident with 20 day old new ford escape I had an accident with my 2014 Escape 20 days after I leased it. Scott Ferrara helped me out in getting the part which ford stated wasn't made yet. I had an accident with my 2014 Escape 20 days after I leased it. Scott Ferrara helped me out in getting the part which ford stated wasn't made yet. He definitely is an asset to Stamford Ford Lincoln . More
by Betty532
April 28, 2014
Great Experience The service department is top notch!. They always strive to work within your needs. The personnel are always very friendly and accomodating. Thank The service department is top notch!. They always strive to work within your needs. The personnel are always very friendly and accomodating. Thank you for your service department!!! More
by khassan001
April 05, 2014
Excellent Customer service Several years ago, this service department's check in process, communication and overall assistance in resolving an issue was poor at best. With the Several years ago, this service department's check in process, communication and overall assistance in resolving an issue was poor at best. With the addition of Michael and Peter, this service department is now one of the best that I have ever experienced. I have owned numerous brands of vehicles and have lived in Canada, the UK and the US, so I have had the experience of dealing with dealerships globally, and these two individuals have truly made a difference in how I feel as a customer. Keep up the good work and I love my Ford Expedition!! Actually it is my third one... JP Musicco More
by jpauto
Employees Worked With
Peter Bloom
March 31, 2014
Excellent Service I work for a Police Department and Excellent Service I work for a Police Department and had our police vehicles service with this dealership. They provide the best service. I have v Excellent Service I work for a Police Department and had our police vehicles service with this dealership. They provide the best service. I have visited other Dealership Service Centers in Fairfield County and had terrible service. I highly recommend the Stamford Ford Service Department. They are very professional and courteous. I want to thank Michael Ruggiero and the staff for their service to our vehicle issues. We had our police vehicles transported 50 miles to their location due to their quick response. They understood the importance of placing our vehicles back on patrol. keep up the good work! More
by PoliceRMP
