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190 Reviews of Stamford Ford Lincoln - Service Center
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February 07, 2016
Leadership in Customer Service I had a tire blow out and needed a tire replaced on my car. I showed up at Stamford Ford without an appointment needing my tire fixed and Scott Fer I had a tire blow out and needed a tire replaced on my car. I showed up at Stamford Ford without an appointment needing my tire fixed and Scott Ferrara in Customer Service was very understanding of my needs and immediately handled the situation with professionalism. I left the tire there, They called me when my new tire was mounted and ready and my car was back on the road. Thank you to Scott Ferrara and the Stamford Ford team for all your help. Dennis Piche More
by DennisPiche
Employees Worked With
February 07, 2016
Best service department!! John did a great job following up with me when my car would be ready and got the job done quickly! Great communication and great customer service! Exc John did a great job following up with me when my car would be ready and got the job done quickly! Great communication and great customer service! Exceeded my expectations!! More
by Jeter123166
Employees Worked With
Eric Munnilal, John Pitassi
February 05, 2016
Great service with first oil change Scott in the service department was friendly and very informative when I got my first oil change. He explained every thing thoroughly and was very ki Scott in the service department was friendly and very informative when I got my first oil change. He explained every thing thoroughly and was very kind. I had a great experience with him. More
by Kim D.
Employees Worked With
February 05, 2016
Subaru at Ford I brought my car in with a concern on my right pass wheel. I spoke with the service manager Eric and he had Scott handle my situation. They checked ou I brought my car in with a concern on my right pass wheel. I spoke with the service manager Eric and he had Scott handle my situation. They checked out my vehicle and told me what was wrong. They gave me a couple of different options and recommendations on what to do. that was a relief because I felt like I wasn't getting ripped off by them telling me to do something expensive without any other alternative. The experience was courteous and professional. I usually don't like going to dealerships to service my vehicle, at the moment I had no other choice, but I'm glad it was this dealership. Will continue to do service here in the years to come More
by Bp303
February 05, 2016
consistently good service this dealership seems to offer everything that we get at the Lexus dealer who services my wife's car. Clean [like a hospital] waiting room and bathro this dealership seems to offer everything that we get at the Lexus dealer who services my wife's car. Clean [like a hospital] waiting room and bathroom, friendly service advisors, competent techs and fair prices. i now get all my servicing done at Stamford Ford, from oil changes to new tires to the [so far] rare repairs. In fact, as i think of new cars, i tend to look only at Fords because I'm not sure I could get this level of service elsewhere. My experiences at audi and volkwagen and volvo were less possitive. More
by dmcram
Employees Worked With
January 07, 2016
Service Department I have to commend Eric Munnilal, Peter Bloom and Scott Ferrara for the excellent service I have received over the past 7 years on my 2008 MKX. I look I have to commend Eric Munnilal, Peter Bloom and Scott Ferrara for the excellent service I have received over the past 7 years on my 2008 MKX. I look for to the next years having my new 2016 MKX service by this dealership. All three men have a pleasant and patient personalities which is a true asset in the service area. They should be highly commend for how they handle their customers as if each one is special. More
by mariemkx
July 01, 2015
Excellent Care I received excellent care while I waited for my vehicle to be repaired. Peter Bloom explained in details what was wrong and general how long it would I received excellent care while I waited for my vehicle to be repaired. Peter Bloom explained in details what was wrong and general how long it would take. Comfortable environment. More
by Wayne Q
Employees Worked With
Peter Bloom, Daniela Subauste
May 13, 2015
Car repaired for NJ travelers Our Lincoln MKZ broke down while traveling through CT. We found this dealer online and asked to be towed there. Thankfully they had late hours when e Our Lincoln MKZ broke down while traveling through CT. We found this dealer online and asked to be towed there. Thankfully they had late hours when everyone else was closing. Chris greeted us and reassured us that their service department would find the problem and fix what a previous service center had not been able to repair. We went home to NJ in a rental car. Early the next morning, Sergio called us and reviewed the issues leading up to the breakdown. Within a few hours, Sergio called back with a diagnosis and verified that we wanted the repair done. He advised that it would take a day to get the part. The next day he called again to say the car was done and ready to go. We went back on the weekend to pick it up. Chris saw us and remembered our problem and helped us with the check-out process. When the car was brought around, it was even washed. We made the trip home without any more problems. They communicated well, diagnosed and fixed the car accurately and quickly, and provided friendly service when we weren't even local customers. This dealer is worthy of a "Best of CT" award. More
by Sox Fan
Employees Worked With
Christopher Febbraio
April 15, 2015
Excellent service My experiences with Stamford Ford have been excellent. I broke down, they arranged for a tow, took me to work and fixed my car in a timely fashion. My experiences with Stamford Ford have been excellent. I broke down, they arranged for a tow, took me to work and fixed my car in a timely fashion. They are very customer oriented. I would highly recommend them. More
by Terri Sue
Employees Worked With
February 17, 2015
Service work I installed a factory remote start on my wife's car and had them program. I live 45 minutes away and work down here. I was so pleased that I will be I installed a factory remote start on my wife's car and had them program. I live 45 minutes away and work down here. I was so pleased that I will be taking all our cars to be serviced here. Thank You More
by tom
Employees Worked With
Debra in service, Peter Bloom
