Stamford Ford Lincoln - Service Center

I have had a very positive service experience for the first time in years since working with Stamford Ford since 2015. The previous run of terrible experiences there had me looking to buy another brand o first time in years since working with Stamford Ford since 2015. The previous run of terrible experiences there had me looking to buy another brand of car just to not have to go back there. There is one reason I am changing my mind on that and it is due to the professionalism and dedication to excellent work of service advisor Karisha Bennett. Thanks to her work I am once again confident in doing business with Stamford Ford. More

My 2016 Ford Explorer was scheduled for regular service (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping soun (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping sound when turning at slow speeds (unclear to me whether the cause was strut mount, CV joint, the ESOF locking, or other). Stamford Ford technicians recommended replacing the struts (not illogical given 80k miles on the car) to resolve the issue. The service center made the follow-up appointment for 9/16/2024 to allow time for parts to be delivered, but advised they would call on 9/13/2024 to confirm that parts had been received. They did not call. I tried calling multiple times on 9/13 but calls went unanswered and voicemail unreturned. When dropping off the car again on 9/16, we were told that the parts were not received and that Ford Service had decided to text a response to my voicemail but was texting the wrong number (which is odd as 1) the decision to call was a suggestion by Ford; and 2) I had been a customer of Stamford Ford for nearly 10 years and my contact information had been in their system for some time, as a result). Once parts finally arrived and the work completed (9/18) we were surprised to find out that the bill was 43% above the agreed estimate. While it is not rare for these totals to differ from estimates, no one at Stamford Ford made an attempt to contact me to confirm that the increase was reasonable. No communication of any kind. Take it or leave it. Ford tried to soften the impact of the bill by saying that the technicians noticed an airbag warning indicator when they were working on the car and had addressed it at “no extra charge.” Ford did not have answer when I asked why the indicator was not addressed during the multi-point inspection portion of the 9/10 general service that I had paid for separately. Perhaps least surprising was that, after significant time and cost, the clicking/popping remains unresolved. There was no testing of the solution by Ford Service and, when I contacted Ford to share the same on 9/19, they were unable to confirm whether any other potential causes (CV joint, ESOF, etc.) were investigated. “Someone may call you back” was the only response I was offered. This is not my first experience of this kind with Stamford Ford and past appointments have ranged from the service center not having the resources to install a hard pickup truck bed cover to sending my car out on the road with worn brake pads (despite a “multi-point inspection” the day prior that cleared the pads as in good condition). Much like my latest experience, the Stamford Ford team has not been interested in the feedback or discussing tangible improvements. Unfortunately, I can tolerate the poor customer service but servicing my cars with Stamford Ford has become a danger given the volume and frequency of unresolved issues and I cannot in good conscience continue to utilize their services. More

Had work done by Service department which was done on time and for a reasonable price. time and for a reasonable price. More

Service communication non existent, repeated issues with service department. They don't answer phones, don't reply to promised callbacks. Don't tell you they aren't working on a day that you scheduled you service department. They don't answer phones, don't reply to promised callbacks. Don't tell you they aren't working on a day that you scheduled your service appointment. Stay away More

Exceptional service from start to finish and follow up service truly a top notch outfit. service truly a top notch outfit. More

Quick, friendly and efficient service. It’s a beautiful dealership and everyone is very friendly. Highly recommend. It’s a beautiful dealership and everyone is very friendly. Highly recommend. More

Got tires and an oil change. Happy with the overall service and price. Very friendly staff. Happy with the overall service and price. Very friendly staff. More

I have only dealt with the service department at this location, in all the years that I've been coming to them this last experience was the one I am speaking on. I brought my vehicle in because the AWD location, in all the years that I've been coming to them this last experience was the one I am speaking on. I brought my vehicle in because the AWD would disengage along with the breaks and ABS. This had been going on for some months, I brought it to both firestone and the Ford dealership and neither could find the problem. So needless to say it took it home and the problem continued, it even escalated to the point that now it was cutting off on the highway! I was now becoming fearful to point that I just up one morning and took it to the Ford dealership in Stamford without an appt. Once I was there Scott, informed me that it would take a few days to look at it, I felt it was I had no appt. I was able to go into the Ford app and make an appt for that morning. I called Scott to inform him an appt was made for that day at 11am. It took several calls along with text messages before I got through to him, and his alone response was ok. Days went by before I heard from him and again I Initiated the communication, he would never just call to give me update AT ALL!! It took about two weeks before he was finally able to tell me what the problem was and how much it would cost, by voice message!! Here is the kicker, since it would cost more than what the car is worth to me, I asked Scott if Ford would be interested in buying that morning. Well let me tell you I received a callback from him within a few hours offering me, what I felt to be a slap in the face!! I would never treat anyone the way I was treated at that dealership. When you deem something a loss or no interest to you , you show it in your lack of communication, but don't let it benefit you it now becomes your top priority!! Remember these words from The Color Purple, " What you done to me, have already been done to you"!!! More

The service department is a joke here. I bought my new lincoln here in Dec. It had a scratch on rear bumper which they promised to fix. I dropped my car in the mid of Jan for that, I also I bought my new lincoln here in Dec. It had a scratch on rear bumper which they promised to fix. I dropped my car in the mid of Jan for that, I also asked to check some other minor electric issues (lock was not working and speaker sounded weird). Two weeks later my salesman (Clay, the only decent person there by the way) called me pick up my car, they fixed the paint but it turned out they did not check anything else. They offered me to drop my car and they will check it. Two weeks later - no news or calls or anything. I tried to reach out to them but their service department NEVER picks up phone. I am not joking. Out of 50 attempts you will be lucky if they pick up phone once or twice. So two weeks later (last week) I finally got a person on the phone and they convinced me they are working on my car actively. It looks like it was the first time they even touched it. I asked when will it be ready - they said couple of hours, we are actively working on it. I have not heard anything from them since then, they do not pick up phone. So far out of 2.5 months of the ownership my car spent 1.5 months in this crappy dealership. Do not use them. It is a joke, but not a service. Just putting a shame on a brand of Lincoln. More

Always friendly and honest service. I bought a CPO Escape from Stamford Ford a number of years ago. There was a stupid problem with Ford Credit - it was enough to make me cancel the I bought a CPO Escape from Stamford Ford a number of years ago. There was a stupid problem with Ford Credit - it was enough to make me cancel the order. When Dominic found out about it, he called Ford Credit and told them to get it right. They did, and Dominic called me back and made the deal happen! Since then, Ive been bringing my Escape to them for service. They are reliable, friendly, and HONEST. Scott Ferrara in service is THE BEST! I noticed a number of reviews with regards to lack of communication while vehicle is in service, especially having a person answer the phone. This appears to have started since Covid. I'm guessing that it is because it seems harder to get good help these days. This is not unique to any dealership or brand. In fact, I have another brand of car that I bring to another dealership. By comparison, this other dealer does not deserve to clean the floors at Stamford Ford. The service advisors at Stamford Ford provide you with a cell phone # you can text if you need to, which is a lot easier than getting though via phone. Again shout out to Scott in Service!! More