Stamford Ford Lincoln

I bought a used 2009 Ford Flex from Stamford Ford back in March. The center console armrest had a broken latch which I requested that they replace before I took ownership. 2 months later and that same latc March. The center console armrest had a broken latch which I requested that they replace before I took ownership. 2 months later and that same latch has broken again as a result of what turned out to be sloppy work by the "technician" when they "fixed" the latch. Well, after emailing and calling for over a month, Stamford Ford refuses to stand behind their work and refuses to fix the armrest which now needs to be replaced entirely.They offered to sell me the replacement armrest at dealer cost, which wouldn't be a half bad offer...but...their "dealer cost" for the part is actually higher than regular RETAIL price!!! How much more dishonest can you get? And all this is over a part that would only cost them about $100. I never write these reviews, but I figured if they were adamant about ruining their reputation over $100 than others should know about who and what they will be dealing with. I hope this helps you all to avoid this dealership. Ford should be embarrassed. To summarize: - Shoddy workmanship - A dealership that refuse to stand behind their work - Aweful customer service - Dishonest pricing More

I am so disappointed in my experience at this dealership. I purchased my SUV used and have issue after issue starting with a headrest that didn't work, bad water pump, bad alternator, bad battery, and the l I purchased my SUV used and have issue after issue starting with a headrest that didn't work, bad water pump, bad alternator, bad battery, and the list goes on. My recent issue is that in 2010 when the car was still under warranty, the alternator died which killed the battery. The dealership replaced both items. Yesterday, about 1 1/2 years later, the battery they installed died and wouldn't keep a charge. Luckily, my local AutoZone was open (4:30 on a Sunday) and I was able to get a battery. I called the dealership first thing this morning the ask about the warranty on the battery they installed and learned that b/c it was installed under the Ford warranty, it is only guaranteed for 12mo's. If I purchased it, the guarantee would be for 3years. I guess I am confused. How could a battery under 2yrs old die? Did the dealership give me battery that was not great quality b/c it was replaced under warranty? I didn't know what to say and thanked the service person for the information and hung up. This recent experience makes me question the dealership's integrity and honesty. I do believe the battery that was installed was not as good as one I would have purchased had they charged me. I do feel that since they had to pay for it, they took the least expensive part available and installed it in my car. The dealership as a whole is O.K. Not Good....Not Great....But not 'Bad' either - just a little dishonest when the opportunity presents itself. Lesson learned...Don't go to Stamford Ford for replacement parts b/c they will take short cuts and install parts that are not up to par with items you can purchase at your local auto parts store. More

On every visit to Stamford Ford we were greeted and helped with our questions as soon as we arrived. This last visit was to purchase a good used Ford.(Our previous visit was to have the first free ser helped with our questions as soon as we arrived. This last visit was to purchase a good used Ford.(Our previous visit was to have the first free service for our new 2012 Ford Escape.) We received excellent service from Tony every time we came in. He had several vehicles for us to look at. We were just starting to look for a car but walked out with a contract for one of the vehicles that met our needs. It worked out perfectly!!!! More

The experience I had was great and Miles was extremly helpful in the entire process. Would highly recommend working with Stamford Ford Lincoln and Miles. Thank you- Chris helpful in the entire process. Would highly recommend working with Stamford Ford Lincoln and Miles. Thank you- Chris More

Barry and Tony provided great service. The car I picked out was not easy to find, and I know they did a lot of work to make everything come together well. I ended up getting exactly what I wanted and they out was not easy to find, and I know they did a lot of work to make everything come together well. I ended up getting exactly what I wanted and they were great to work with. More

Found a used Ford Escape 2005 at this dealership. The price was great for the car and the car was very clean inside and out. The employees were very friendly and helpful. I would definitely recommend th price was great for the car and the car was very clean inside and out. The employees were very friendly and helpful. I would definitely recommend this dealership to friends and family. More

Having previously purchased a vehicle from Jim, it was a no-brainer to use him again on the lease of my new Escape - which I love, by the way. Jim is a great sales person to work with, he takes care of ever no-brainer to use him again on the lease of my new Escape - which I love, by the way. Jim is a great sales person to work with, he takes care of everything and gets everything done in a timely manner. I would recommend Jim to anyone who is in the market for a new Ford or Lincoln, and all the folks at Stamford Ford are the consummate professionals. More

I have been dealing with Stamford Motors and my salesman Miles for many years. He gives me the best deal, great service and no pressure. The follow up is great and its a pleasure doing business there. Than Miles for many years. He gives me the best deal, great service and no pressure. The follow up is great and its a pleasure doing business there. Thanks, Frank Russo More

Very good and transparent sales information. All questions answered to my satisfaction+. Very clean shop and good telephone response provided. Courteous and friendly sales people. questions answered to my satisfaction+. Very clean shop and good telephone response provided. Courteous and friendly sales people. More

Having driven several makes and models of vehicles, I decided to visit the dealership and was greeted by very friendly, most helpful and professional staff. Lena listened carefully to my requests and th decided to visit the dealership and was greeted by very friendly, most helpful and professional staff. Lena listened carefully to my requests and the options I would like and in a day they had located the exact vehicle I was looking for. I then met Tony, who was most helpful in dealing with all the paper work. I would recommend this dealership to friends in a heart beat. More