Stamford Ford Lincoln

My 2016 Ford Explorer was scheduled for regular service (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping soun (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping sound when turning at slow speeds (unclear to me whether the cause was strut mount, CV joint, the ESOF locking, or other). Stamford Ford technicians recommended replacing the struts (not illogical given 80k miles on the car) to resolve the issue. The service center made the follow-up appointment for 9/16/2024 to allow time for parts to be delivered, but advised they would call on 9/13/2024 to confirm that parts had been received. They did not call. I tried calling multiple times on 9/13 but calls went unanswered and voicemail unreturned. When dropping off the car again on 9/16, we were told that the parts were not received and that Ford Service had decided to text a response to my voicemail but was texting the wrong number (which is odd as 1) the decision to call was a suggestion by Ford; and 2) I had been a customer of Stamford Ford for nearly 10 years and my contact information had been in their system for some time, as a result). Once parts finally arrived and the work completed (9/18) we were surprised to find out that the bill was 43% above the agreed estimate. While it is not rare for these totals to differ from estimates, no one at Stamford Ford made an attempt to contact me to confirm that the increase was reasonable. No communication of any kind. Take it or leave it. Ford tried to soften the impact of the bill by saying that the technicians noticed an airbag warning indicator when they were working on the car and had addressed it at “no extra charge.” Ford did not have answer when I asked why the indicator was not addressed during the multi-point inspection portion of the 9/10 general service that I had paid for separately. Perhaps least surprising was that, after significant time and cost, the clicking/popping remains unresolved. There was no testing of the solution by Ford Service and, when I contacted Ford to share the same on 9/19, they were unable to confirm whether any other potential causes (CV joint, ESOF, etc.) were investigated. “Someone may call you back” was the only response I was offered. This is not my first experience of this kind with Stamford Ford and past appointments have ranged from the service center not having the resources to install a hard pickup truck bed cover to sending my car out on the road with worn brake pads (despite a “multi-point inspection” the day prior that cleared the pads as in good condition). Much like my latest experience, the Stamford Ford team has not been interested in the feedback or discussing tangible improvements. Unfortunately, I can tolerate the poor customer service but servicing my cars with Stamford Ford has become a danger given the volume and frequency of unresolved issues and I cannot in good conscience continue to utilize their services. More

Clay was very engaging throughout, got us a great deal, and was very personable and professional. The rest of the team also very helpful and was a very efficient process. Thanks! and was very personable and professional. The rest of the team also very helpful and was a very efficient process. Thanks! More

Excellent customer service, very attentive, delivered my vehicle to my house. Would absolutely purchase another vehicle through them in the future and will certainly refer them to friends & family. vehicle to my house. Would absolutely purchase another vehicle through them in the future and will certainly refer them to friends & family. More

They worked hard with my needs. I am very happy with the service they provided I am very happy with the service they provided More

Michael is very knowledgeable and helpful. He explained all available options and didn't make us feel pressured at all. Great experience! He explained all available options and didn't make us feel pressured at all. Great experience! More

I should of waited before I gave a rating I work hard my whole life just respecting the law ,work hard on my credit score was able to get a loan for a car was sold a lemon by Marco ,they said they will buy whole life just respecting the law ,work hard on my credit score was able to get a loan for a car was sold a lemon by Marco ,they said they will buy the 2012 ford fiesta back I pick out a new one now my credit bad I'm stuck with a loan have no car ,paying full coverage for and now they telling me nothing they could do this y ppl commit suicide thanks for to Stamford ford for this,frauding customers now Tom lied lets see what christen doing Jessica block my messages nice job More

Thank you for amazing fast sales. Got me into my new vehicle with great , knowledge assistance. Kind, respectful, interested Got me into my new vehicle with great , knowledge assistance. Kind, respectful, interested More

Mike was amazing to work with during the entire process. Guided us through from the start until pick up day of our new vehicle. He was very professional and very efficient. Would highly recommend! Great ser Guided us through from the start until pick up day of our new vehicle. He was very professional and very efficient. Would highly recommend! Great service! More

Excellent communication and service. Pick up was a breeze and I left knowing everything I needed to about my new car Pick up was a breeze and I left knowing everything I needed to about my new car More

Great Dealership and Buying experience. Barry P was super along with the entire staff from receptionist, finance to tech. Definitely Recommend! Barry P was super along with the entire staff from receptionist, finance to tech. Definitely Recommend! More