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Stamford Ford Lincoln
Stamford, CT
2,020 Reviews
Welcome to Stamford Ford! Located in Stamford, CT, Stamford Ford has been Connecticut's #1 Ford & Lincoln dealer for over 10 consecutive years! We have also been ranked as one of the top 100 Ford Dealers in the country for Customers Service for six consecutive years. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Stamford Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,020 reviews
February 14, 2013
This afternoon I purchased a new 2013 Ford Explorer at Stamford Ford. In addition to the overall pleasant, yes pleasant, experience of purchasing a new car, two things occurred that exhibited the honesty Stamford Ford. In addition to the overall pleasant, yes pleasant, experience of purchasing a new car, two things occurred that exhibited the honesty and integrity of this dealership. First, we had priced out and agreed to a price for a generic car. When it came time to review the price of the actual car we bought, the cost of the car had increased from Ford. Without hesitation, Tom Zvon said "we will absob the cost increase from Ford". It immediately elimiated a potential confrontation. But more importantly something happened over a relativley small amount of money, that I think truly showed the honesty of the people I was working with. In building the price of the car, an entry of $175 was included for plates. As a layman, I don't know what the costs from the State of Ct. for such a transation, so I accepted it. Later in our discussion, Tom stated he didn't realize I was transfering plates, and not secring new plates, thus the cost was $60 less. They could have gone forward with the original amount and taken the additional money, but they deducted the $60 immediately. These two events made me feel very secure that I was working with an honest dealership with the highest level of professionalism. Something not always found in car dealerships. Over the 45 years that I have purchased automobiles, I usually found the car buying process confrontational and unpleasant. This was a surprising change. I can only say, if you are leaning towards purchasing a Ford Motor Car, it behooves you to at least talk to the people at Stamford Ford. I hope this aids in someones car purchase. More
by bronxone
January 14, 2013
I choose to work with Stamford Ford Lincoln because they have a great product and I feel confident I will get a fair price from them. Now on my 5th purchase, I can also say the service department is outsta have a great product and I feel confident I will get a fair price from them. Now on my 5th purchase, I can also say the service department is outstanding as well! Joe Stamford, Ct. More
by JOEGIANCOLA
January 02, 2013
I purchased a new 2010 Ford Escape from this dealer in July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was ph July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was phenomenal. I purchase new cars every 2-3 years and I hate doing battle with car dealers. I can honestly say my purchase experience at Stamford Ford was the easiest in recent memory. Unfortunately I experienced a number of issues with the vehicle after purchase, and each time I ran into problems with this dealers service department. Right off the bat I had a problem with the A/C quitting. They could never diagnose the problem and it was never fixed. Nothing ruins a new car experience quite like an unfixable problem right out of the gate. Next I had an issue with a rattling noise. I brought the vehicle in and they misdiagnosed the problem, requiring me to return a second time for the proper repair to be completed. This annoyed me not so much because I had to come back, but because they failed to test the car to see if they had actually addressed the problem. Recently my car began leaking oil. I noticed the leak after a routine oil change performed by this dealer. Apparently while they were changing the oil and performing a service inspection they somehow failed to notice a significant oil leak. I returned to have them look at the leak and they identified the source but said they needed to order parts to perform the repair. A month and a half later I had not heard back from them, even after leaving them several messages. In desperation I finally sent an email to the owner Dominic Franchella detailing my poor service experience and asking for help. Mr Franchella was very apologetic and immediately put me into contact with Eric Munnilal his service manager. Eric made an appointment for me the next day and provided me with a loner vehicle while I waited for the repair. It was very apparent that Mr Francella personally cared about me as a customer and that he valued my business. Although my service experience up to this point has been poor, based on the level of concern shown by Mr Francella its clear to me that my experience is not reflective of the dealership. More
by jdkilmartin
December 06, 2012
Both Barry Pasqualini and Tony Salluhii provided great communication and thorough service, Barry in carefully demonstrating the vehicle and explaining the details of the transaction, Tony in explaining an communication and thorough service, Barry in carefully demonstrating the vehicle and explaining the details of the transaction, Tony in explaining and processing credit and extended warranty options -- it was a real pleasure to deal with them. More
by Stephen M.Harris
Employees Worked With
December 06, 2012
Tony was extremely helpful. My family and I have bought 8 cars from him already. We love coming back and asking for his help. I would highly recommend him to anyone I know! cars from him already. We love coming back and asking for his help. I would highly recommend him to anyone I know! More
by Patp222
Employees Worked With
Tony Siciliano
November 17, 2012
Great customer service. Everyone at the dealership is wonderful. Gus was extremely helpful and working overtime to get us the car we wanted. Mike was so courteous and knowledgeable about the car. Cou wonderful. Gus was extremely helpful and working overtime to get us the car we wanted. Mike was so courteous and knowledgeable about the car. Couldn't be happier More
by srosenberg30
November 12, 2012
Barry did a great job helping me select our new car Barry did a great job helping me select our new car Barry did an excellent job explaining all the new features that the car had. I had gotten his re Barry did a great job helping me select our new car Barry did an excellent job explaining all the new features that the car had. I had gotten his recommendation from my daughter-in-law. More
by bldjax
October 19, 2012
In September 2011 I was sold a CERTIFIED Pre-Owned 2008 Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The car struggles and jerks at red lights as well as riding uphill. We love to ski and I'm afraid of it dying on me in the winter so in July 2012 I started looking at trading it in for a lease. I took the car to CarMax for an appraisal and I was offered $13,000 when I owed $20,000! I was told that the car had been in an accident and that it had after-market doors. I thought surely they were mistaken, so I went for a second opinion to a dealership in my neighborhood. I was able to look at the details of the CarFax report and to my utter astonishment, the car had been reported stolen on 08/03/2009 and recovered on Apr 04/29/2010. It was missing for almost 9 months, then it was in an accident in 2011!!! I called the dealership and met with Bob Hermanns, the used car manager, several times during the summer of 2012. Bob promised, in person and on the phone, to guarantee the full amount of my loan (at the time $20,000) should I decide to trade in my Edge at Stamford Ford. If I decided to trade elsewhere he told me that he would guarantee to buy the Edge from the alternate dealership for $19,500. I've shopped around the past couple of months and now that I've found a lease that I am ready to move forward with, Bob has retracted the guaranteed offer. He claims that he has too many Edge's coming off lease and that he does not want to take in a "worthless car!" I did not devalue the car, the dealership sold it to me devalued! According to other dealerships and kbb.com the car is worth $4,000 less because of the accident and theft on the CarFax report! I'm not looking to gain extra from this situation, I simply want to give back a bad car! As a single mother of two young children I'm barely getting by and I cannot afford to cover Stamford Ford's negative equity as a trade in. The interactions with the Stamford Ford management team have been extremely offensive! At the time of purchase THREE separate contracts had to be printed because of errors. Bob whispers condescending comments under his breath during conversations, and claims that a CarFax report has no bearing on the value of a trade-in! Yet, he devalued my BMW, as a trade, when I bought the Edge, because of an accident! As a high school English teacher I strive to teach my students accountability and I expect Stamford Ford to step up and account for their mistake. It is not my fault that lots of Edge's are coming off lease. I was sold a car with a history of abuse, as the seller, I expect Stamford Ford to honor their commitment to customer satisfaction and render my situation whole! More
by EdithMiddleton
Employees Worked With
Ryan McCrory, Bob Hermanns, Tony Siciliano
September 13, 2012
Tony Siciliano was wonderful... The ford focus it's my first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" More
by Cristina0623
Employees Worked With
Antonio siciliano, Tony Siciliano
September 13, 2012
The service department in this dealership will bend over backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they alw backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they always let you know what is going on with the repair, and the cashier is very nice. I trust the guys that work on my vehicle and I can usually get an appointment when I need it. When I purchased my vehicle, the entire sales department was friendly and helpful. Any sales person would answer my questions and the sales manager was always there to help. When I picked up my new car they went over it with me front to back to be sure i understood how to use everything. On more than one occasion, I have had to call or stop in because I did something wrong with my technology in the car and ANYONE who was in sales was willing to help. I have never seen that in a dealership before. More
by cspiegler
