Stamford Ford Lincoln

They really worked with me to keep me updated with the progress of my order. Clay was great with helping me pick out all the details of the vehicle and Tom was so friendly and fantastic with helping me th progress of my order. Clay was great with helping me pick out all the details of the vehicle and Tom was so friendly and fantastic with helping me through the process and really stayed on top of my order to get my vehicle! Once i got my vehicle CJ gave me a great run through of all the features. More

Mike was knowledgeable, accommodating and great to work with. He made the whole process pleasant and easy. I would definitely recommend Mike to anyone interested in purchasing a new vehicle. with. He made the whole process pleasant and easy. I would definitely recommend Mike to anyone interested in purchasing a new vehicle. More

I found the dealership and the sales team to be entirely professional , exceptionally responsive and highly knowledgeable. professional , exceptionally responsive and highly knowledgeable. More

Gus and Mike are the best! !! Highly recommend you go to Stamford ford and see them !! Highly recommend you go to Stamford ford and see them More

Very clean, friendly staff and made sure the cars/SUVs you wanted to look at were clean!! you wanted to look at were clean!! More

Mike was great to work with and his team from the Finance Department to the IT guru very happy with my purchase Thank you Ford of stamford CT !!!!!!!!! Department to the IT guru very happy with my purchase Thank you Ford of stamford CT !!!!!!!!! More

Great experience! Responsive and helpful without going overboard. I plan to return to this dealership. Responsive and helpful without going overboard. I plan to return to this dealership. More

In all my years I have never had such a positive and no pressure experience. Michael certainly excels with his no nonsense honest straightforward approach. I would highly recommend him when purchasing an a pressure experience. Michael certainly excels with his no nonsense honest straightforward approach. I would highly recommend him when purchasing an automobile. He makes Stamford Ford shine. More

I have had a very positive service experience for the first time in years since working with Stamford Ford since 2015. The previous run of terrible experiences there had me looking to buy another brand o first time in years since working with Stamford Ford since 2015. The previous run of terrible experiences there had me looking to buy another brand of car just to not have to go back there. There is one reason I am changing my mind on that and it is due to the professionalism and dedication to excellent work of service advisor Karisha Bennett. Thanks to her work I am once again confident in doing business with Stamford Ford. More

My 2016 Ford Explorer was scheduled for regular service (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping soun (fluids, filters, tire rotation, multi-point inspection) on 9/10/2024 with an additional note to the Service center regarding a clicking/popping sound when turning at slow speeds (unclear to me whether the cause was strut mount, CV joint, the ESOF locking, or other). Stamford Ford technicians recommended replacing the struts (not illogical given 80k miles on the car) to resolve the issue. The service center made the follow-up appointment for 9/16/2024 to allow time for parts to be delivered, but advised they would call on 9/13/2024 to confirm that parts had been received. They did not call. I tried calling multiple times on 9/13 but calls went unanswered and voicemail unreturned. When dropping off the car again on 9/16, we were told that the parts were not received and that Ford Service had decided to text a response to my voicemail but was texting the wrong number (which is odd as 1) the decision to call was a suggestion by Ford; and 2) I had been a customer of Stamford Ford for nearly 10 years and my contact information had been in their system for some time, as a result). Once parts finally arrived and the work completed (9/18) we were surprised to find out that the bill was 43% above the agreed estimate. While it is not rare for these totals to differ from estimates, no one at Stamford Ford made an attempt to contact me to confirm that the increase was reasonable. No communication of any kind. Take it or leave it. Ford tried to soften the impact of the bill by saying that the technicians noticed an airbag warning indicator when they were working on the car and had addressed it at “no extra charge.” Ford did not have answer when I asked why the indicator was not addressed during the multi-point inspection portion of the 9/10 general service that I had paid for separately. Perhaps least surprising was that, after significant time and cost, the clicking/popping remains unresolved. There was no testing of the solution by Ford Service and, when I contacted Ford to share the same on 9/19, they were unable to confirm whether any other potential causes (CV joint, ESOF, etc.) were investigated. “Someone may call you back” was the only response I was offered. This is not my first experience of this kind with Stamford Ford and past appointments have ranged from the service center not having the resources to install a hard pickup truck bed cover to sending my car out on the road with worn brake pads (despite a “multi-point inspection” the day prior that cleared the pads as in good condition). Much like my latest experience, the Stamford Ford team has not been interested in the feedback or discussing tangible improvements. Unfortunately, I can tolerate the poor customer service but servicing my cars with Stamford Ford has become a danger given the volume and frequency of unresolved issues and I cannot in good conscience continue to utilize their services. More