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Stadium Chevrolet Buick GMC Cadillac

Salem, OH

5.0
17 Reviews

292 W State St

Salem, OH

44460

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Showing 17 reviews

August 21, 2018

Deceptive Sales Tactics Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was int More

by TNT8197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Sugar
Aug 24, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

I would like to introduce myself. My name is Bill Barnett and I'm the BDC/Internet director at Stadium GM. I did get with Fred Russo regarding your complainant and he states that he has been working with you since the 14th of August. During the 7 days that you were negotiating back and forth on a price you had never put a deposit down on this vehicle. I have 16 other sales people here and until we receive a deposit the vehicle is available for sale. I understand that you two were going back and forth on a price and still no deposit. A sales call came in yesterday on this vehicle and another salesmen took the call. At this time, the sales person went to go check and see if the vehicle was still available. The used car manager said that we have several people interested in this vehicle but we do not have a deposit on it. So at this time, the other sales person called back the customer to let them know that the vehicle was available. He then took a deposit on this vehicle until they can come to the dealership

Aug 24, 2018 -

TNT8197 responded

I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

Aug 30, 2018 -

TNT8197 responded

UPDATE 08.30.2018 @ 11:00AM: I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management, so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

October 21, 2017

Don't waste your time . Joe the saleman is a complete idiot CAllen and spoke with Salesman Joe asked he could do a walk around to check for damage so I would not drive 3 hrs to find car had damage . Was told i More

by Jacob Penning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Oct 23, 2017 -

Stadium Chevrolet Buick GMC Cadillac responded

Our salesman Joe called this customer and explained to him that he missed the dent on the back of the trunk. Joe told the customer that he would fix the dent before he came to the dealership to purchase the vehicle. The customer said that would be fine.

Oct 24, 2017 -

Jacob Penning responded

This place is a joke . They sell junk. TheY all must be liars . Because what they say in response to my review is not even close to what has happened. Stay away from them .

Aug 30, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

Our salesman Joe called this customer and explained to him that he missed the dent on the back of the trunk. Joe told the customer that he would fix the dent before he came to the dealership to purchase the vehicle. The customer said that would be fine.

August 29, 2017

Worst experience of my life Brought my Saturn in for a basic service to have the clutch bleed and when I went to pick up my car they give me every excuse why they couldn't bleed More

by robertk90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Board
January 05, 2017

Great experience! Nick Sharpe was my sales rep in purchasing my vehicle and the experience couldn't have gone any better. I asked Nick back in August that if he came ac More

by Schaeff23
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sharpe
April 20, 2015

purchase of a new truck JAMIE BISHOP was a wonderful sales women she was a ton if help very friendly and knowledge able . I woluld highly recomend her to anyone that would li More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Bishop
May 29, 2014

Bait and Switch??? I called the dealership on Tuesday May 27th to inquire about the year and price of the said vehicle sitting out front of their lot. I spoke with Doug More

by yukonxlgirl
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Doug Harrison, Dan Chaffee and Mike Hudock
September 03, 2013

The absolute best car dealership I have ever used. The staff is great. My salesman Joe Sulka was outstanding. The service was beyond compare. The car I bought is great. They work to make sure you are comp More

by modiccoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sulka
2