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St. Johnsbury GMC
St Johnsbury, VT
575 Reviews
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Showing 575 reviews
July 31, 2019
Extremely long wait I brought my car in for its 1st routine service and for a recall. When booking the appointment I was told it would be about an hour. When I got there I brought my car in for its 1st routine service and for a recall. When booking the appointment I was told it would be about an hour. When I got there I asked again and was told an hour to and hour and 15mins at most. When that time was up I asked and was told it’s next in line to be washed but shouldn’t be more then 5 mins. I walked around the sales floor and talked to Dan (who was my salesman) 20mins later I went back and my car still wasn’t ready. I waited almost 2 hours for a routine oil change, tire rotation and safety check. The recall was just a computer update that was being done while they did the other stuff. I have 3 other dealerships to choose from (2 of them being a lot closer, both of which I drove by on my way to yours) Another lady was there longer then me and was told 1hr to 1 1/2hrs tops, she waited for over 2hrs. If I have to have work done on my vehicle again I’m not sure I can justify the service speed. The sales department was amazing to work with but the service department was a disappointment. If I was told an honest time when booking the appointment and dropping it off it wouldn’t have been as bad but if you’re planning on 1hr and it takes 2hrs you get upset clients. More
by CASEYMARSH33
Verified CustomerEmployees Worked With
Zack?
July 31, 2019
Great service department The service crew is very polite and knowledgable . Down to earth. The customers vehicle is their concern. They keep you well informed. I made a mistak The service crew is very polite and knowledgable . Down to earth. The customers vehicle is their concern. They keep you well informed. I made a mistake bringing my truck in for service. I did not have an appointment. They still fit me in . Great guys. More
by DAVE1948
Employees Worked With
Two guys in service department are great.
July 30, 2019
Inspection, strut mount and bearings Excellent service, and helped me out in an emergency by providing a loaner while my car was still in the shop! Thank you so much! Excellent service, and helped me out in an emergency by providing a loaner while my car was still in the shop! Thank you so much! More
by BRANDYLEE1983
Employees Worked With
I don’t remember the guys name but I’m ever grateful to him
July 28, 2019
Great experiance The whole time dealing with matt was great he did a great job He found a truck better than we were looking for we love the truck The whole time dealing with matt was great he did a great job He found a truck better than we were looking for we love the truck More
by BMASON1821
Employees Worked With
matt
July 28, 2019
Great Experience I honestly didn't expect to have such quality from our salesman, but he did his best to work with me to get the deal I needed to sign. We were there f I honestly didn't expect to have such quality from our salesman, but he did his best to work with me to get the deal I needed to sign. We were there for less time than I thought, and the service was great and quick. More
by MOMO4435
Employees Worked With
Scott Knapp
July 28, 2019
Willingness They were willing to work with us to find a better price. Other dealers didn’t negotiate with us as much as St. J Auto. They were willing to work with us to find a better price. Other dealers didn’t negotiate with us as much as St. J Auto. More
by TWARMOUTH
Employees Worked With
Dean, Justin
July 28, 2019
Customer service have to say was above and beyond. Said what we wanted got what we wanted exactly what we wanted. Never been able to say that. Door to door service have to say was above and beyond. Said what we wanted got what we wanted exactly what we wanted. Never been able to say that. Door to door service. We have a business it’s hard to get free time . Everything was done by phone Everyhing! Never left our home vehicle was delivered no fuss boom done 100 per cent stress free We are very satisfied customers. This is not the first vehicle we have bought our 2017 truck same thing Need warranty work? Calls let’s us know we get it there done. Want to be treated like you are special? That’s the place to go old fashion one on one More
by SUEGILBERT1
Employees Worked With
Daniel c macik
July 28, 2019
Routine service My service was at the time of the appointment, no waiting. I was met with very helpful staff and clean waiting room, car was returned in a very reaso My service was at the time of the appointment, no waiting. I was met with very helpful staff and clean waiting room, car was returned in a very reasonable time with no issues. More
by ge_hughes
Employees Worked With
Kari Dexter
July 26, 2019
Service Appt. Great communication with my service advisor Jesse & easy scheduling with Dorothy. Needed my first oil change & had a noise that was resolved. Quick & Great communication with my service advisor Jesse & easy scheduling with Dorothy. Needed my first oil change & had a noise that was resolved. Quick & efficient appointment from start to finish! More
by cdunnells
Employees Worked With
Jesse, Dorothy
July 25, 2019
Service excellence Called Monday concerning a check engine light and they fit me right in on Tuesday. Zachary listened to exactly what had been happening, and once the i Called Monday concerning a check engine light and they fit me right in on Tuesday. Zachary listened to exactly what had been happening, and once the issue had been diagnosed filled me in and kept me posted with updates. And a comfortable waiting room as well! More
by AMYLS27
Employees Worked With
Zachary
