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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,008 Reviews

3,008 Reviews of St Cloud Toyota - Service Center

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March 08, 2024

My last visit to Toyota left me frustrated and disappointed. I brought my vehicle in for tire rotation which was done, but I was not told my tires were way out of alignment. I found this out late More

by babybugrice
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistance service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

March 08, 2024

The Sales representative was very kind and helpful answering all our questions but we can't say the same about the finance department. More

by bhsal49
Recommend Dealer
No
Employees Worked With
Nate Stallings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Zirbes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our sales manager, Alex Darsow at 320-253-2581 at your earliest convenience.

March 07, 2024

Went in knowing what vehicle I wanted. Rick was helpful in getting us scheduled for a test drive and then putting the order for my new Rav4! Would highly recommend Rick and the team at xx. More

by Carla Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

St Cloud Toyota responded

Thank you for the great review! Our xx. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

March 02, 2024

We like the immediate attention when we enter xx. Cloud Toyota. Great service department and and attention to detail. More

by gk1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Darnall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 01, 2024

service advisor was very kind and courteous. how ever the parts department was very rude, I had a part replacement on my Tundra that I had to wait for 4 months for the part to arrive and repla More

by xx.cloudtoyotaaccount.6mzvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Erlandson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our parts manager, Mark Bergeron at 320-253-2581 at your earliest convenience.

February 25, 2024

Brought car in for tire rotation. No issues with my car. Work was completed in timely fashion. More

by marcchopewell
Recommend Dealer
Yes
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

February 23, 2024

Got my service work done immediately, at a reasonable price. I didn't have to wait very long. More

by JAH 2011
Recommend Dealer
Yes
Employees Worked With
Dan Faber
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 23, 2024

They were very backed up due to no fault of their own and they apologized and clearly felt very bad. They had a very tough and busy day that day. More

by tstrick22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer.

February 23, 2024

Very clean environment, spacious waiting area, free refreshments and coffee and great service and friendly crews More

by Rudy FM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 26, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 22, 2024

I needed an oil and filter change and tire rotation and ail filter replaced Dan Faber got me in and took great care of me. I appreciate the quick and great job. ⭐️⭐️⭐️⭐️⭐️ More

by LMEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

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