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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,010 Reviews

3,010 Reviews of St Cloud Toyota - Service Center

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September 23, 2022

After turing the key of my car to the attendant, instead of telling me to get into the courtesy car to go hoem, the attendant told me to wait in the lobby to be called. I waite for an hour then I asked the More

by DDPHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamrarai Schouveller
Sep 26, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we partially missed the mark in this case. I have forwarded your concerns to the service manager, so we can do better next time. Please let us know if there's anything else we can do for you.

September 23, 2022

It was good in general, I recommended to go to Toyota Saint Cloud .mm go More

by Santos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Jevne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 22, 2022

We had just purchased a used RAV4 and after about 3 weeks it would not start. Worked with Marvin who was able to give us some options. We ended up bringing it to the dealer for a battery check. Battery was b More

by djdzoppo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Sep 23, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

September 21, 2022

I was ok with the time frame and the way an issue was handled when looking over the suggested fixes for parts. More

by TERRYTSC65
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Sep 22, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 19, 2022

The dealership was very helpful and got me scheduled right away. finished on time and the price was what I was quoted. Very refreshing experience! More

by DAVELAVOI
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamrarai Schouveller
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

September 18, 2022

Oil change and tire rotation with car wash just a little over an hour! Very pleased since I was waiting. Able to get back to a busy day quickly! Thank You!! More

by NKSFLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 18, 2022

Ben Becker is the absolute best Service Manager around. There is no question he can't answer. Alem did a great job reviewing what needed to be done and was very courteous. More

by skausting2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alem Sanchez
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 17, 2022

Service was top notch and I will recommend to other family members to come get their vehicles serviced here. More

by TMWELLE
Recommend Dealer
Yes
Employees Worked With
Tamrarai Schouveller
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 17, 2022

service was preformed quickly, and service advisor advised me to buy the extended service contract to save money in the future More

by pmtnaumann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alem Sanchez
Sep 19, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 16, 2022

Service missed fixing things . my wife just left she was so upset.pat over $400. Will never go back or buy a car from them . We have bought 5 cars in the past More

by roadglidedean
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor Jevne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience. Or, let us know your name so we can look up your phone number and give you a call.

Sep 16, 2022 -

roadglidedean responded

Even though you knew my wife expained it to the girl that comes up to the car she did note what else needed to get done. But yet no credit for some of the work. Outrageous cost for the little that was done just to get a cigarette plug power fixed. The oil charge was a fair price with the coupon

Sep 16, 2022 -

roadglidedean responded

You can text me at 763 732 8079 no calls

Sep 22, 2022 -

St Cloud Toyota responded

Hello, our service manager has tried texting you, but he hasn't heard back. We would like to learn more about your situation and fix the issue. Please give our service manager a call at your earliest convenience.

Sep 22, 2022 -

roadglidedean responded

I have replied back a few times?????

Sep 22, 2022 -

roadglidedean responded

The girl who comes to your window did not relay all the info to the service advisor.

Sep 22, 2022 -

St Cloud Toyota responded

Oh, I apologize. The last I spoke with Ben, he was waiting for a response. Thank you!

Sep 22, 2022 -

roadglidedean responded

Thats ok

Sep 22, 2022 -

roadglidedean responded

Note the price for what was done is ridiculous. I know for sure I could have had what you did for half the price. Worries me since we were in the pre plan stages of looking into a Sienna hybrid van.

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