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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,010 Reviews

3,010 Reviews of St Cloud Toyota - Service Center

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December 11, 2022

Very quick. In & out. Reliable. Trustworthy. Friendly. Great service. Will continue to go back for service. More

by SHIRLEYDROOGSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 11, 2022

You had prompt service. It was finished before I expected it. Your service department was great. More

by 01dougwatson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Dec 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 11, 2022

Quality service, outstanding concern for customer needs, reasonable price for service, friendly and competent staff, no problem returning More

by John Koenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Dec 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 10, 2022

Good service in a reasonable time and some discounts if a delay in service. Have a board to follow how work is coming More

by bjg3201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 09, 2022

Called on short notice and they got me in and did a great job. Highly recommended More

by GENE0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 08, 2022

They are the best . I had a tire issue and they got my car in right away and solved the problem. Couldn't have asked for better service. More

by Marsha.kutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

December 07, 2022

2 hours for an oil change is ridiculous had to take my vehicle to another mechanic to fix my alignment because you guys xxxxed it up with the tire rotation More

by PETEY2185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Dec 08, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581, or let us know your name and/or phone number so we can reach out to you.

December 07, 2022

Waited 1 and a half hours for tire rotation, this was my first service since the purchase of my new car More

by JESUS.MACHUCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

St Cloud Toyota responded

Thanks for the 3 star review and feedback. We apologize for the long wait. Please let us know if there's anything we can do for you.

December 07, 2022

Enjoyable to work with. Pleasant employees. No hidden surprises in pricing. The online scheduling & pricing is great! More

by kwaara29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Dec 08, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 06, 2022

Update: after posting the review below the service manager contacted me and proposed a plan to make things right. While I have not been able to reschedule the work yet, I was impressed by the attentio More

by rhetdoc97
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I don’t know who did the work and messed it up. I do know he couldn’t be bothered to log the start time of the job
Dec 07, 2022 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience. Or, let us know your name and/or phone number so we can look up your account and give you a call.

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