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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,010 Reviews

3,010 Reviews of St Cloud Toyota - Service Center

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January 05, 2023

Th battery on my Prius died after 12 years of use. St. Cloud Toyota fit me into their schedule and replaced it with a new battery. The customer service is great! They are friendly, patient, and try to More

by nsheikhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Jan 06, 2023 -

St Cloud Toyota responded

Thank you for the great review! The St. Cloud Toyota team works hard to go the extra mile so our customers leave feeling valued and satisfied.

January 04, 2023

On line batteries deal did not work for me very disappointed didn’t get a better price More

by MOB18214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

January 03, 2023

Overall experience was ok except for the fact we just noticed 2 big dents on top the vehicle. Didn’t notice these when we drove and inspected the vehicle, it then went to get detailed. ?? More

by sswinter
Recommend Dealer
Yes
Employees Worked With
Mitch Evens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Feldewerd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

January 01, 2023

Employees are helpful and friendly. The waiting area is clean and comfortable. The coffee is good. No yucky styrofoam cups. More

by k_clyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customer's leave happy.

January 01, 2023

Good service. Forgot the car wash but slushy roads would’ve made it dirty right away anyway. More

by SBAIERPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Jan 02, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 31, 2022

The service is good but the wait time for an oil change is way to long More

by JCBINSFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Kleinschmidt, James Niemuth
Jan 02, 2023 -

St Cloud Toyota responded

Thank you for taking the time to leave a review. We apologize for the wait time!

December 31, 2022

This survey is nuts service was great but survey is bad drop the dam survey More

by AJDLRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

St Cloud Toyota responded

Hello, thank you for the great review! There is an option to unsubscribe from the email and text surveys.

December 30, 2022

Excellent service and friendly staff! The appointment was as scheduled. Person at end of service explained everything that had been done! We have been customers at St Cloud Toyota for ove More

by Grrolek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who
Dec 30, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 29, 2022

When my truck got stuck in the service garage they did everything they could to help me get around St Cloud and the surrounding area and make sure I was taken care of More

by Larseyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Niemuth
Dec 29, 2022 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

December 23, 2022

The Service staff are always accommodating and on time. I also feel they make honest assessments of any additional work needed More

by wakemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Dec 26, 2022 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

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