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3,023 Reviews of St Cloud Toyota - Service Center
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April 06, 2017
Tire rotation went as planned Got an appointment when I needed it and got in and out as promised ,work was explained and future service was noted. Also told of coming promotions. Got an appointment when I needed it and got in and out as promised ,work was explained and future service was noted. Also told of coming promotions. More
by Author
Employees Worked With
Trent
March 10, 2014
I bought my car new in 2006 and have had it serviced at this dealership and had no problems. The most recent service was last week and it was the same as every time. A couple of days later I went with a this dealership and had no problems. The most recent service was last week and it was the same as every time. A couple of days later I went with a male friend while he had his car serviced. I was taken back by the way he was treated compared to the way I have always been. I'm not sure why he was treated so much better. They washed his car and walked him out to the car lot to show him where they parked it. I don't know how many times I've had to walk back in to ask where my car was because I couldn't find it. Now I wonder if my car gets the same kind of disinterested treatment as I do. More
by brask
Employees Worked With
I don't remember
July 15, 2011
I brought my 2011 Prius in for first oil change and asked to have the antenna looked at because it looked like it was not completely attached at the base/molding. The tech accused me of backing into somethi to have the antenna looked at because it looked like it was not completely attached at the base/molding. The tech accused me of backing into something to cause this to be bent. I explained that I did not back into anything, there were no marks on the antenna as they could clearly see and it was never inside anything to back up and hit the antenna. He continued to accuse me of causing the damage-I asked to speak to manager-same thing basically and that it would have to be looked at by Toyota rep sometime in the next 2 weeks to detemine if they would approve fixing this. I am not happy or satisfied and now wonder if they performed the oil change correctly, if not am I going to have to pay for further issues caused by them because they will accuse me of creating the problem rather than accept responsibility. That was July 5. Still have not heard when the Toyota rep is supposed to look at the antenna- crappy service, crappy follow up and I really don't want to go back there for service but am limited in choices so will probably have to. The sales folks, however, are awesome and really enjoyed working with them when buying my car-just not expecting the poor customer service in the service area so was shocked and disappointed. More
by HTucker611
Employees Worked With
Service Manager and one of the techs
