St Cloud Toyota - Service Center

Miscommunication Service advisor needs to communicate clearly and listen to customer needs. Vehicle delivered with work not completed even though we paid for it. So Service advisor needs to communicate clearly and listen to customer needs. Vehicle delivered with work not completed even though we paid for it. Some work not submitted even though we asked for it. Had vehicle longer than service advisor said they would originally need. More

Good Service The service people were helpful and polite. I was kept informed and the problem was clearly explained. The price for service was fair. The waitin The service people were helpful and polite. I was kept informed and the problem was clearly explained. The price for service was fair. The waiting room was pleasant. More

Oil change appointment and tire quote Lori Heinz was prompt, knowledgable, answered my questions about tire quotes and overall is great to work with. I always look forward to working with Lori Heinz was prompt, knowledgable, answered my questions about tire quotes and overall is great to work with. I always look forward to working with her. More

Fine experience, Very accommodating. Because of a recommendation, we brought a car here for service. Then thought maybe we would trade it. The service dept. and Rick, in sales, were very Because of a recommendation, we brought a car here for service. Then thought maybe we would trade it. The service dept. and Rick, in sales, were very accommodating over a long weekend, delaying the service and Rick finding the auto we might want while we were deciding what we would do. We decided on a new vehicle. There was no hassle making a deal and Rick took a good deal of time showing us the inner workings of our new 4Runner. thanks! More

Service People were friendly and accommodating. Provided transportation for me. Called me with any updates and has reasonable rates. Went over all the ser People were friendly and accommodating. Provided transportation for me. Called me with any updates and has reasonable rates. Went over all the service work they completed and the vehicle inspection report More

Excellent Service Was meet on arrival and given an estimated time for the service to be completed. Vehicle was done prior to that time. The service tech informed me o Was meet on arrival and given an estimated time for the service to be completed. Vehicle was done prior to that time. The service tech informed me of the work done and provided an explanation for an issue I have been concerned about. Very positive experience More

Great service My experience with Toyota over the last 4 years has been extremely positive. I can honestly say I have never been to another dealer where the people w My experience with Toyota over the last 4 years has been extremely positive. I can honestly say I have never been to another dealer where the people were as friendly and accommodating as they have been at St. Cloud Toyota. More

Excellent service When making the appointment, the description of service, time required to complete the service and cost expected were accurate, which is always apprec When making the appointment, the description of service, time required to complete the service and cost expected were accurate, which is always appreciated. Thanks so much! More

Toyota for life Have been a customer @ this dealership for over 30 years. In addition to the positives cited in other reviews, I want to emphasize how respectfully cu Have been a customer @ this dealership for over 30 years. In addition to the positives cited in other reviews, I want to emphasize how respectfully customers are treated, and as a female, this has been very important. Service department works with clients, emphasis on the word “with”. Service employees are professional, accommodating, knowledgeable, helpful and friendly. Waiting area is comfortable and relaxing. More

Service done in August and that prior has been very good-they keep owners informed and are promp -area is comfortable for wait and service is explained and w done in August and that prior has been very good-they keep owners informed and are promp -area is comfortable for wait and service is explained and written out in detail More