St Cloud Toyota - Service Center

Great service Friendly staff, good amentities, great service, and short wait time. Very pleasant experience, would recommend St. Cloud Toyota to anyone looking for Friendly staff, good amentities, great service, and short wait time. Very pleasant experience, would recommend St. Cloud Toyota to anyone looking for a great dealership. More

Poor service Almost 2 hour wait for standard oil change and staff who are not helpful. Also try to overcharge you from what your quoted. Will not return for servic Almost 2 hour wait for standard oil change and staff who are not helpful. Also try to overcharge you from what your quoted. Will not return for service. More

Service Excellent service, friendly, prompt, helpful. Truly a good experience! Commented to others later that day what a good experience I had!! Keep it up, Excellent service, friendly, prompt, helpful. Truly a good experience! Commented to others later that day what a good experience I had!! Keep it up, the great service did not go unnoticed. More

Battery replacement I had my hybrid battery fail about a week ago. When I called they told me that they were booked out till next Tuesday and this was on a Monday so a li I had my hybrid battery fail about a week ago. When I called they told me that they were booked out till next Tuesday and this was on a Monday so a little more then a week. So the service advisor asked if I could leave the car and they misbehave able to get it in if some time opened up. I said ok and dropped it off that day. They did get it in on Friday of that week and when I saw the message it was almost closing time. I called and the adviser was busy so I left a message that I would call on Monday with a decision about what to do. I was a little surprised at the cost of a new battery. I never expected this much to repair but the car is worthless without it. Hopefully I can drive this car for another 6 years with out any more major problem. The repair was done faster then they thought with ordering the battery on Monday. I have only had 1 day to test drive so hopefully it keeps going strong for a long time. Mark Ley More

new tires An estimated 1 1/2 hour appointment for new tires turned into nearly 3 hours when it was determined that alignment needed to be adjusted. I appreciat An estimated 1 1/2 hour appointment for new tires turned into nearly 3 hours when it was determined that alignment needed to be adjusted. I appreciate the good work, but I would also appreciate in the future to be updated to status, especially if there is delay and I am waiting. More

Service is worth the drive! I bought my new 4Runner from St. Cloud Toyota and was going to have a different dealership be my service location because it’s about 30 minutes closer I bought my new 4Runner from St. Cloud Toyota and was going to have a different dealership be my service location because it’s about 30 minutes closer to where I live. After calling the closer dealership about a small potential warranty issue I didn’t get the level of courtesy and customer service I expected (immediately made it sound like I did something wrong and it was 2 days before I could get in). So I called St. Cloud Toyota they immediately showed concern for the issue and said that issue should not be happening and asked if I could bring it in the same day. When I arrived All of my concerns were addressed and the Service Manager Ben is going above and beyond to make sure it is taken care of correctly. It will take a little while before I can get the work done, but I know it will be done right! Thank you again Ben and all of St. Cloud Toyota, you are awesome to work with. This is what keeps customers coming back! You will remain my service location, it’s worth the drive! More

1st Time Customer Unfriendly treatment I am a first-time customer and received unfriendly treatment. I had coupon for free carwash with service and the service tech failed to use it. I wo I am a first-time customer and received unfriendly treatment. I had coupon for free carwash with service and the service tech failed to use it. I won't be back next time and will try another dealer instead.. More

Speedy, great service dept We were really pleased with St Cloud Toyota's helpfulness when we needed a license plate holder added to our car. We have always gotten great service We were really pleased with St Cloud Toyota's helpfulness when we needed a license plate holder added to our car. We have always gotten great service, whether we were driving through or now that we live in the area. More

Service review Service agent was polite and helpful. The car was finished on time. I liked that no one told me I needed a new Sky Hook or my Muffler Bearing was g Service agent was polite and helpful. The car was finished on time. I liked that no one told me I needed a new Sky Hook or my Muffler Bearing was going out and I should replace it before I left. More

Professional and thorough We bought our 2014 Prius new at this dealership and have had it regularly serviced there. Their work has always been very professional and thorough. We bought our 2014 Prius new at this dealership and have had it regularly serviced there. Their work has always been very professional and thorough. They also have very competitive pricing on oil changes and tire packages. This was surprising to me as my past experience with dealerships is that they are far more expensive than places like Tires Plus. More