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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,010 Reviews

3,010 Reviews of St Cloud Toyota - Service Center

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April 14, 2023

Service is fantastic, I highly recommend it compared to some of the competitors in the area. Very attention to detail which is not common in todays industry. More

by PETERS.M.DEREK@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Morgan
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review, Derek! We appreciate having you as a customer and look forward to working with you in the future.

April 14, 2023

Very nice, and helpful. Very informative about service. No The store was very clean. More

by JEREMIAHHEINE187
Recommend Dealer
Yes
Employees Worked With
Meghan
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

April 14, 2023

There was confusion about what was needed to be done on car. And my car got done 1 1/2 hours late. I left messages for my service rep for an update and he never called back. I love my Toyota but miss the More

by Jjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Gable
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Niemuth
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

April 14, 2023

I had an oil change completed on my vehicle and approximately 15 or 20 minutes after I left the dealership I receive a call asking me to return due to a concern they had about the service provided. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of all the staff I worked with but all three were excellent., Marvin Graham
Apr 17, 2023 -

St Cloud Toyota responded

Thank you for taking the time to leave such an awesome review! We appreciate having you as a customer and look forward to working with you in the future.

April 13, 2023

Dealership was clean and staff were pleasant. I had a loose piece that fell off my car which was not addressed. The tires were rotated but pressures were not adjusted. I was told $40 for a cabin More

by CH
Recommend Dealer
Yes
Employees Worked With
Kylie Holland
Apr 14, 2023 -

St Cloud Toyota responded

Thank you for taking the time to leave a review. We apologize your time with our service department was not up to our normal standards. If you have any further concerns, please reach out to our service manager, Ben Becker, at (320) 253-2581.

April 13, 2023

You are getting too expensive I paid over $50 dollars for wiper blade refills More

by CCeilola
Recommend Dealer
No
Employees Worked With
Laurie Hines
Apr 14, 2023 -

St Cloud Toyota responded

Thank you for taking the time to leave a review. We apologize that our prices did not match your expectations. Please reach out if you have any further concerns.

April 10, 2023

James and Trent were great help. Went above and beyond getting the issue with my truck resolved More

by crconner1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Braun, James Niemuth
Apr 11, 2023 -

St Cloud Toyota responded

Thank you for the great review. We are so glad you had a positive experience. We look forward to working with you in the future!

April 10, 2023

It was great service but the wait was longer than I would have liked but happy overall. More

by Schlechto11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

St Cloud Toyota responded

Thank you for the great review, we appreciate having you as a customer! We apologize for the long wait time and hope you felt our service waiting area satisfactory.

April 06, 2023

Efficient, knowledgeable, prompt and responsive. Location is convenient. Waiting area always clean and nice assortment of beverages. Thank you! More

by Cjsmith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

St Cloud Toyota responded

Thank you for the great review, we appreciate having you as a customer!

April 06, 2023

I’m always very satisfied with the service from appointment to service delivery. I especially appreciate the detailed checklist given after service delivery! More

by CKATHREIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We truly appreciate having you as a customer and look forward to working with you in the future.

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