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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,008 Reviews

3,008 Reviews of St Cloud Toyota - Service Center

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July 23, 2023

Dealership is great. Just got new 2023 RAV hybrid. Only complaint is at the factory Toyota added features we hadn’t ordered but we then had to pay forbthem More

by CLASEMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Darsow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf, Adam Haffner
Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 23, 2023

We always receive great services! They always let us know if there are issues before they fix them! More

by DanW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 21, 2023

Service on time did not have any problem getting a appointment up front with what they recommend for service the next time More

by Mike and Nora Becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

July 21, 2023

I was first denied warranty coverage. Then when I left I looked around the sticker in the windshield. The numbers mean nothing to me. Shoddy work! More

by slkd011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall service persons name.
Jul 21, 2023 -

slkd011 responded

!!!!

Jul 24, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call one of our service managers, Ben Becker or Lori Heinz at 320-253-2581 at your earliest convenience.

July 19, 2023

I was sold a car that broke down 2 of the 3 times I drove it (aside from home from the dealership). It was 'fixed' by Dan in service except that it wasn't. Y'all won't take the car back. I'm livid. More

by erika.rutter2018
Recommend Dealer
No
Employees Worked With
Alex and Dave
Jul 20, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our sales manager, Nate Laudenbach at 320-253-2581 at your earliest convenience.

July 19, 2023

No one seems to know what they are doing. Poor communication, lack of knowledge, mistakes made. More

by Anonymous
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
Jul 20, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call the service manager, Ben Becker at 320-253-2581 at your earliest convenience.

July 16, 2023

Service was efficient and expedient. I appreciated the way updates were posted at all times. More

by rmweber0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I worked with.
Jul 17, 2023 -

St Cloud Toyota responded

Thanks for the wonderful review. We appreciate having you as a customer!

July 15, 2023

You were Everything we desperately needed. Quick service. Brian was extremely helpful and reassuring. Very personable. Reassuring as we called to check on the progress of our Prius repair. As More

by Jimnancy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

St Cloud Toyota responded

Thanks for the wonderful review. We appreciate having you as a customer!

July 13, 2023

Had my vehicle serviced here. Usually it's pretty busy, but yesterday I was able to get in and out in about an hour. Ben was awesome! He helped get me checked out quickly and expl More

by Aimee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer!

July 13, 2023

Efficient, courteous, punctual, loved the car wash, it would even be better if they would have vacuumed my vehicle. More

by gkmiddendorf@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer!

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