St Cloud Toyota - Service Center

They were able to fit me in very last minute. Everything was repaired in a timely manner. Thanks for the hard work, very much appreciated! was repaired in a timely manner. Thanks for the hard work, very much appreciated! More

Good service--knowledgeable service representative ask a question and get a good answer. This has always been the case with Dan. He is very honest and unusually knowledgeable question and get a good answer. This has always been the case with Dan. He is very honest and unusually knowledgeable More

Everyone is always pleasant and great to work with. My last 2 vehicles were purchased here. When we need another vehicle, I will definitely be back. last 2 vehicles were purchased here. When we need another vehicle, I will definitely be back. More

Service was great! The Toyota Dealership personnel were friendly. The facility was clean and quiet. I'd recommend St. Cloud Toyota to anyone who asks in the future. friendly. The facility was clean and quiet. I'd recommend St. Cloud Toyota to anyone who asks in the future. More

Always have a great experience no matter what the service needs I am in for. I love the new service board where you can see the status of your cars service. needs I am in for. I love the new service board where you can see the status of your cars service. More

I have been a Toyota customer for a very long time. I have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. Fi have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. First, the Service Representative went over the invoice and indicated that he did not charge me for the tire rotation. When I got home and read the invoice it indicates the tire rotation was not done because both of the rear tires had screws in them, so the tires were "left where they were at and due to safety reasons". Second, I asked the Service Representative if the "Detail Job" would be done by 4pm (my appointment was at 8:30am), and he informed me that usually they keep the vehicle over night depending on how bad the stains were in the vehicle. He also, assured me that the seats would not be wet. Well, my vehicle was not very bad so it should not have needed extensive cleaning with the exception of the front passenger seat where there was a stain. When I picked up my vehicle after 4:00pm, the seats were damp. I had a "Detail Job" done on 8/14/2019 in which I dropped the vehicle off early in the morning and picked it up after 4:00 pm, and the inside was not damp when I picked it up. I had told the Service Representative that if the "Detail Job" could not be completed by 4:00pm with the seats being dry, then I would reschedule it for another day. He insisted that he would see that it was complete and the seats would be dry. This is the first time I have worked with this Service Representative, and unfortunately I am dissatisfied with the service I received from him. I am not letting this incident change my view of Toyota, because as I stated I have been a customer for a long time, way before I came to Minnesota. However, I really feel that it is important to be totally upfront when providing customer service. More

Rob Gable went out of his way to find me a ride back to crafts direct as I lost phone there just b4 appt. He also explained everything very thoroughly that needed being done soon. Nice guy. crafts direct as I lost phone there just b4 appt. He also explained everything very thoroughly that needed being done soon. Nice guy. More

The shuttle didn’t pick me up after work Someone dropped the ball, I was crying and so upset. 35 minutes late! I had to make 4 phone calls to get a ride to Toyota. When I finally got to Toyota the guy said the ball, I was crying and so upset. 35 minutes late! I had to make 4 phone calls to get a ride to Toyota. When I finally got to Toyota the guy said look me up next time you’re here and maybe I can find u a discount. Ya right. He called me earlier in the day and said my car was done, and I said you are picking me up at 5 , right. Right! More

Great service took a bit longer than said by the check in lady.The coffee is great waiting area is a great space and is coved set, lady.The coffee is great waiting area is a great space and is coved set, More

Easy to make an appointment over the phone. Got in the next day for service which was completed within an acceptable time frame. I like this dealership. next day for service which was completed within an acceptable time frame. I like this dealership. More