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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,071 Reviews

3,071 Reviews of St Cloud Toyota - Service Center

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October 30, 2020

The worst experience ever. Toyota doesn’t stand behind its engines. $9000 repair for 3 year old car. Wouldn’t work with us for payment. We are struggling family and would have regular income in a month bu More

by conorkq8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Findley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

St Cloud Toyota responded

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further with you. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

October 30, 2020

Had a 4 wheel alignment done on my 2017 Lexus GX460. I had just installed a 3 inch lift kit and was a bit concerned about getting a prober alignment done. No worries here at St. Cloud Toyota! My vehicle More

by mcnicholson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

October 30, 2020

Brian at the St. Cloud Toyota location always, always looks out for my best interest when it comes to not only my vehicle, but as well as my comfort, ease of convenience and answers all of my annoying qu More

by DMCGHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for choosing St. Cloud Toyota!

October 29, 2020

This was the 5,000 mile check up for Rave 4. Everything went smooth. Service was on time and finished on time. Car was washed-important at this time of year. Staff friendly. Only suggestion is more chairs More

by MARYTORGERSEN1
Recommend Dealer
Yes
Employees Worked With
do not remember
Oct 30, 2020 -

St Cloud Toyota responded

Thank you for the great review and taking the time to give us feedback! We appreciate having you as a customer!

October 29, 2020

Two out of the last three times my hood was not latched. Two out of the last three times my hood was not latched. First time it flew open on the highway. This time I pulled over to double check and sure e More

by derrick.c.anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for their excellent customer service, so we are sorry to hear we missed the mark in this situation. We would like to learn more, please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

October 29, 2020

As always, Saint Cloud Toyota has provided excellent service. They were extremely prompt about scheduling and servicing my vehicle, and they had me back on the road again rapidly. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

October 27, 2020

As always, Good Service ,Excellent people to work with. Clean waiting area and restrooms. Took a little longer then I expected to get new tires. Our service rep Brian Eikmeier is excellent to work with. Al More

by WALTERS35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

October 26, 2020

Made appointment ahead of time by a week and took my 2020 Rav4 to replace ONE wheel. It took them 6 hrs to switch it out. More

by vang_gir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Faber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We would like to learn more about your situation. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

October 25, 2020

Great service as always, will always go through the Waite Park Toyota. They're very helpful and friendly. I really enjoy the new vehicle and they took mine right off my hands no problem. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Really helpful as always. Preferred dealer. , Jeff Pagel, Ethan Kleinschmidt
Oct 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

October 25, 2020

Personable and efficient. Excellent work. Dan Pope always gives me an accurate time estimate for completion. I have bought two Prius here and had service on four. More

by COPLEYJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

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