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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,008 Reviews

3,008 Reviews of St Cloud Toyota - Service Center

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August 20, 2023

They checked out my vehicle, and found nothing wrong. They didn’t charge me for the service More

by jnjmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 19, 2023

I was able to get oil changed and a fix on the trunk— rust continues to come thru on the trunk area! More

by laurafreese8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 19, 2023

I am so disgusted by my experience. My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket More

by esq37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistant service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

August 18, 2023

unfortunately my car was not vacuumed as I had asked. also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but More

by reba_larson
Recommend Dealer
Yes
Employees Worked With
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the review and feedback. We apologize you didn't receive a quick car cleaning, but we are glad Mo was able to help!

August 18, 2023

Service for cars are great, but no inventory, and won't help look for used toyota's within the state, probably why a long term manager moved to a different dealership More

by DRSLATTERY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the 4 star review!

August 18, 2023

Prompt service. Friendly staff. Pleasant waiting area. All around great experience. Will recommend to friends and family More

by LOLO424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vera was great
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 13, 2023

They go through the vehicle inspection report. They are able to answer your questions about specific issues. More

by proagrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Aug 14, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

August 09, 2023

They forgot to provide the car wash they offered. Took longer than expected. Scheduling was easy. More

by lazyj_er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

St Cloud Toyota responded

Thank you for the feedback! We apologize for the long wait and for not receiving the car wash. I will send your concerns to the service manager. Please let us know if there's anything else we can do.

August 06, 2023

Able to get two of my car items done while in for oil change. That day was internet done so had to be patient for billing part. All went well. More

by laurafreese8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

St Cloud Toyota responded

Thanks for the wonderful review!

July 29, 2023

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dockendorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Ploof, Linda Kaiser, Kylie Holland
Jul 31, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

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