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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,008 Reviews

3,008 Reviews of St Cloud Toyota - Service Center

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October 16, 2023

Scheduled an appointment to get car painted under warranty was told 3 to 4 days ended up being 2 weeks. Every time I called I was put on hold sometimes upwards of 10 mins on hold. More

by NA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Faber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call the assistant service manager, Lori Heinz, at 320-253-2581 at your earliest convenience.

October 13, 2023

They triedd charging a diagnostic fee; when I got the vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems re More

by rhaddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. If there's anything else we could help with or if you'd like to speak with the service manager, please give Lori Heinz a call at 320-253-2581 at your earliest convenience.

October 06, 2023

Kind and professional. Knew I was upset but when I picked up my car surprised me with adjusting my bill More

by pdock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

St Cloud Toyota responded

Thanks for the great review. We appreciate having you as a customer!

October 05, 2023

Salesperson was excellent. Finance person answered all of our questions patiently. Second car I’ve bought here. More

by ron.jankowski
Recommend Dealer
Yes
Employees Worked With
Rob Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf
Oct 09, 2023 -

St Cloud Toyota responded

Thanks for the great review. We appreciate having you as a customer!

September 30, 2023

Took my car in to have heated seats installed. Got car back by promised time and they work well! More

by lgabbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 29, 2023

Needed service work on my vehicle and they got me in and took great care of me !!! No wonder they are voted Best in Service !!! More

by LMEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

September 28, 2023

I have been a Toyota/Lexus owner for many years and I have nothing but good things to say about the brands and service provided. My recent purchase and service center experience was no different. Frien More

by todd.willis.us
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Rob Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review. We appreciate having you as a customer!

September 28, 2023

I brought my car in to be detailed and it looks like it's brand new! After my 4 grandchildren had been in it for weeks, it definitely needed it! More

by llhechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review. We appreciate having you as a customer!

September 23, 2023

Was in a huge time crunch. Needed service work on my sienna van. Called everywhere in the twin cities and got the same answer everywhere (no). Then I called st.cloud Toyota and More

by Kendejarlais5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

September 23, 2023

Good dealership: Sales & Service. Rob Gable, Service Advisor was very helpful & courteous. Recommend them & have purchased numerous vehicles from the in the past. More

by clelandmike0136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

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