St Cloud Toyota - Service Center

The Service Associate, Alem, was very pleasant, knowledgeable. and helpful. Having free coffee, water, and tea in the waiting area was nice. Having a divider of some sort between the sales and se knowledgeable. and helpful. Having free coffee, water, and tea in the waiting area was nice. Having a divider of some sort between the sales and service area might be nice, as you can hear the sales people talking to their clients. More

When I made the appointment the front desk person was rude. I asked to speak to service so I could explain to them what I wanted done, but she kept asking me why I wanted service. When I dropped my car rude. I asked to speak to service so I could explain to them what I wanted done, but she kept asking me why I wanted service. When I dropped my car off, I waited for awhile and no one came to the shop to ask me why I was there, finally a guy did and he was also a bit rude. I waited in the lounge until my car was done. On my way home I noticed that the sticker they put on my windshield wasn’t even for my car, so that makes me wonder if they even did what they said they did to my car. The sales and finance parts of this company are great. But the service department definitely needs some work. Not looking forward to having to make the next appointment. More

Had my highlander in a 2nd time for technical issues with an error message on the computer screen...still not fixed. And, when I asked how long it would take for the service, no one came back to tell me. an error message on the computer screen...still not fixed. And, when I asked how long it would take for the service, no one came back to tell me. More

I was confused about the oil change that they promise to do on my vehicle because I thought I have at least two more oil change but they told that I have no more free oil change to my vehicle do on my vehicle because I thought I have at least two more oil change but they told that I have no more free oil change to my vehicle More

Friendly and good communication. Kinda slow service though. Making stuff up because this survey makes me write at least 25 words which is dumb for a voluntary survey though. Making stuff up because this survey makes me write at least 25 words which is dumb for a voluntary survey More

Very helpful I was early and they took me in right away they offered me a loaner place was clean friendly service was wonderful Great service they offered me a loaner place was clean friendly service was wonderful Great service More

Whatever they are paying for this survey is too much. It won’t let me proceed until I write twenty five words. Worse than waiting too long to get my car. won’t let me proceed until I write twenty five words. Worse than waiting too long to get my car. More

Brian helped me learn more about my type of oil and the reliability of Toyota engines. I appreciated his working with me to best utilize my Toyota Care coverage. reliability of Toyota engines. I appreciated his working with me to best utilize my Toyota Care coverage. More

I don't look anywhere else for my Sienna, but here! Today, they accepted my drive up request to change a light bulb and this was without a reservation. The waiting room was filled with customers waiti Today, they accepted my drive up request to change a light bulb and this was without a reservation. The waiting room was filled with customers waiting on their own vehicle. I was in and out in 20 minutes. More

Brian Eikmeier was fantastic! Very personable and knowledgeable- great service! Work done was quick and easy. Love the car wash that came with it :) thank you! knowledgeable- great service! Work done was quick and easy. Love the car wash that came with it :) thank you! More