St Cloud Toyota - Service Center

They quoted me one price for a water pump repair and when I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. When I pulled the email there was no price, convenient. We finally came to a price I disagreed but was better and they had me by the xxxxx because I needed the repair. Immediately after the repair we started experiencing a new issue that was previously not there. I left messages to be called back and no call back. When I finally got ahold of a service advisor I was told I couldn't get in for over a week but that I could leave the vehicle there for them to fit it in but no idea of when that might be. Keep in mind I purchased the vehicle from this dealership and have been a good customer. These people are shady and will bait and switch you. If you argue for yourself, you may end up with bigger issues. When getting a quote, record the conversation and ask for the price to be emailed or they will take advantage of you. This place used to be a lot better but now gives of used car salesman vibes. More

SC Toyota did a great job on my car. My drive belt was changed by a master mechanic. I'm happy about that. I just wish I'd known in advance that there was a $15 environmental disposal fe My drive belt was changed by a master mechanic. I'm happy about that. I just wish I'd known in advance that there was a $15 environmental disposal fee. I'm also a bit upset that they were unable to provide me with a report card for my vehicle inspection. Despite all this, I definitely plan on being a repeat customer because SCT does great work for a fair price. More

Nathan always represents positive energy and quality workmanship ., always happy to have my car serviced at your business.. workmanship ., always happy to have my car serviced at your business.. More

Needed some rub marks removed from new vehicle that I purchases at this dealership in December. purchases at this dealership in December. More

Little to say I got the wrong information sent to me telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and I was gonna cost 160 or some odd dollars more. I told him I was not gonna do it until I seen that It was out of alignment and to show me the paperwork before anything. He said he would text it to me or email it to me which he never did. He just sent me the video of my inspection ( which I already had text to me ) and halfway through the video the sound cuts out so I can’t hear half of what they’re saying. I told Rob I wanted to talk to him in person. 10 minutes later Rob finally calls me in to his office area and says the car is done and that information was supposed to go to a different customer! Now my Carfax report says that I had a critical service declined and the only notes on there as it was supposed to go to a different customer. I’m pretty pissed off about that! Trying to upsell me on a job that wasn’t needed and if I would’ve said, yes, I would’ve been out money for something I did not need to be performed! That is absolute fraud. I am in the transportation industry. I’m a master Indian Motorcycle technician and have worked at different dealerships for the OME, This is appalling! Rob needs to slow down and make sure he is not sending the wrong information or what I think happened is he got caught in an upsell lie and had to back his way out of it!! On the other hand, I think it was Nathan that checked me in very personable and a nice guy. More

These are great people. I worked with Nate and was top notch customer service. I really appreciate the customer service and always have a positive experience. I worked with Nate and was top notch customer service. I really appreciate the customer service and always have a positive experience. More

As always, St Cloud Toyota Service Center not only takes good care of our vehicles, but also treat us as friends and family. I would highly recommend anyone who is contemplating buying a vehicle, buy it fr good care of our vehicles, but also treat us as friends and family. I would highly recommend anyone who is contemplating buying a vehicle, buy it from St. Cloud Toyota to become part of their service center family. A big shoutout to Dan Pope! Truly grateful for your kindness & professionalism, brother! From a happy St. Cloud family who bought 4 vehicles from St. Cloud Toyota More

Needed Brakes. Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan P Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan Pope ! More

I need to get new Brakes on my vehicle and Dan Pope got me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! More

Friendly, knowledgeable staff. The person who helped e remembered wwho I was by name when I came to pick up my car. The person who helped e remembered wwho I was by name when I came to pick up my car. More