St Cloud Toyota - Service Center

Nate kept his cool. He was kind and knowledgeable which led to resolving a tire and sensor issue that had frustrated Nate, the technician and myself over a period of sev He was kind and knowledgeable which led to resolving a tire and sensor issue that had frustrated Nate, the technician and myself over a period of several visits. Nate needs to be recognized for his customer service. This experience reinforces my appreciation for this and previous experiences I have learned to expect at St. Cloud Toyota! Thx for asking. More

Service manager Rob G has been first rate. Didn’t jump to any conclusions has put together a plan and has been professional and considerate throughout the process. Still working on the issue Didn’t jump to any conclusions has put together a plan and has been professional and considerate throughout the process. Still working on the issue but haven’t felt out of the loop and taken advantage of at all. I would highly recommend St.Cloud Toyota and Rob G to anyone who needs work done More

I used to have an advisor who was very helpful and explained what was wrong with my car and what needed to be fixed. He works in auto parts dept now. The advisor I had recently wasn't very customer fr explained what was wrong with my car and what needed to be fixed. He works in auto parts dept now. The advisor I had recently wasn't very customer friendly and standoffish More

Took 2 hours for an oil change because technician did not know how to take spare tire cover off. I requested sit in spare tire to get low tire light to go off. No one updated me on why it took so long until know how to take spare tire cover off. I requested sit in spare tire to get low tire light to go off. No one updated me on why it took so long until the end. More

Very professinal and great service department! Service advisors you can talk to and trust with your Toyota. Service advisors you can talk to and trust with your Toyota. More

I always feel like I am getting an honest opinion. Sharmeta went out of her way to help me get my coupon discount. Sharmeta went out of her way to help me get my coupon discount. More

They quoted me one price for a water pump repair and when I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. When I pulled the email there was no price, convenient. We finally came to a price I disagreed but was better and they had me by the xxxxx because I needed the repair. Immediately after the repair we started experiencing a new issue that was previously not there. I left messages to be called back and no call back. When I finally got ahold of a service advisor I was told I couldn't get in for over a week but that I could leave the vehicle there for them to fit it in but no idea of when that might be. Keep in mind I purchased the vehicle from this dealership and have been a good customer. These people are shady and will bait and switch you. If you argue for yourself, you may end up with bigger issues. When getting a quote, record the conversation and ask for the price to be emailed or they will take advantage of you. This place used to be a lot better but now gives of used car salesman vibes. More

SC Toyota did a great job on my car. My drive belt was changed by a master mechanic. I'm happy about that. I just wish I'd known in advance that there was a $15 environmental disposal fe My drive belt was changed by a master mechanic. I'm happy about that. I just wish I'd known in advance that there was a $15 environmental disposal fee. I'm also a bit upset that they were unable to provide me with a report card for my vehicle inspection. Despite all this, I definitely plan on being a repeat customer because SCT does great work for a fair price. More

Nathan always represents positive energy and quality workmanship ., always happy to have my car serviced at your business.. workmanship ., always happy to have my car serviced at your business.. More

Needed some rub marks removed from new vehicle that I purchases at this dealership in December. purchases at this dealership in December. More