Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
St Cloud Toyota
Waite Park, MN
5,528 Reviews
St. Cloud Toyota has been family owned and operated for over 50 years. We take pride in serving our customers with honesty, integrity and trust. We are a full service dealership offering you a great selection of both new and used vehicles. We can also help you get the most competitive financing terms around, and we are here to service and maintain your purchase to keep it running for years to come.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,528 reviews
April 02, 2016
Ownership One word sums up St Cloud Toyota.. It's Ownership from sales to service and parts. The professional attitude prevails in all departments. The Team of One word sums up St Cloud Toyota.. It's Ownership from sales to service and parts. The professional attitude prevails in all departments. The Team of Rick Dan and Ben understand what it means to be Customer focused , they are fun to work with and always make there commitments. Great people make a great Dealership! Thanks from the Woods More
by Woods
Employees Worked With
Rick Dan Ben
January 26, 2016
Poor customer service in the finance department! Bought a car here and had to bring it in for multiple issues after purchase. I ended up trading it in a year later, needed paperwork for a refund on Bought a car here and had to bring it in for multiple issues after purchase. I ended up trading it in a year later, needed paperwork for a refund on gap insurance and called the finance department for 3month with no return call. Rude!! Eventually ended up taking care of it myself. I will NEVER go back! More
by Notafan
Employees Worked With
Mitch evens
November 30, 2015
Thanks Toyota and Mike Klitzke for my new Camry!! Thanks to the great salesmen Mike Klitzke for helping me into my new 2016 Camry. The team at St Cloud Toyota worked super hard to get me what I wanted Thanks to the great salesmen Mike Klitzke for helping me into my new 2016 Camry. The team at St Cloud Toyota worked super hard to get me what I wanted. Mike got me what I wanted on my trade and found me the perfect car to fit my needs. Looking forward to continued business at this dealership! More
by Chris Jessen
Employees Worked With
Mike Klitzke
November 30, 2015
Great!! Matt was able to accomplish what no other dealership in the twin cities could do, get me my truck! On top of that it was one of the most pleasant car Matt was able to accomplish what no other dealership in the twin cities could do, get me my truck! On top of that it was one of the most pleasant car buying experiences my wife and I have ever had.....and I hate the car buying process :) Matt went over and above the call of duty; as did the whole St Cloud team we worked with. THANK YOU!! John & Terri More
by Terri & John
Employees Worked With
Matt Klitzke
November 30, 2015
Very satisfied Matt Klitzke was great He helped me lease a new corolla and went the extra mile to make sure I got the best deal. He is responds to my calls,texts,o Matt Klitzke was great He helped me lease a new corolla and went the extra mile to make sure I got the best deal. He is responds to my calls,texts,or emails long after we made the deal More
by Jimmr
Employees Worked With
Matt Klitzke
October 29, 2015
Clueless Finance guy, no followup, unresponsive GM My husband and I attempted to buy a used Toyota Prius V. On Tuesday evening my husband test drove it, and submitted financing info, On Wednesday night My husband and I attempted to buy a used Toyota Prius V. On Tuesday evening my husband test drove it, and submitted financing info, On Wednesday night he went back in, having heard nothing. They needed more info on me they said, but had not followed up. On Thursday afternoon I finally called the finance guy to find out why we were hearing nothing, and he finally submitted our info for financing. On Friday, we called again, only to be offered lousy financing, which we turned down. On Saturday morning, in a matter of a couple hours, we bought a different Prius V from our local dealer with great financing matching that of our credit union, and generating exactly ONE hard credit pull. When we told D'Arcy we were buying elsewhere, suddenly we were offered better financing and a remote start. We turned it down, based on the experience we had with our local dealer. On Monday when I checked my credit I found out Mitch's (the finance guy) incompetence had generated SIX HARD CREDIT PULLS ON EACH OF OUR CREDIT REPORTS between Equifax and TransUnion, which dropped our credit rating considerably. When I called and left a nice VM message with the GM asking to discuss my poor experience with their dealership, he never even bothered to call me back. STAY FAR AWAY - these guys don't know what they are doing and we were harmed long term just by dealing with them. More
by Big Fan!
Employees Worked With
D'Arcy, Mitch
October 02, 2015
Buying my 2nd Sienna in 18 months Last week I drove into the dealership to have my new tires rotated. I left an hour and a half later with a new Sienna. I purchased a new Sienna 18 m Last week I drove into the dealership to have my new tires rotated. I left an hour and a half later with a new Sienna. I purchased a new Sienna 18 months ago and drive lots of miles. On an earlier service visit I talked with my salesman, Jeff Pagel, and asked him to run some numbers on when it would be advantageous to trade in my 2014 for a new one, without adding much to the monthly payment. He ran the numbers and it didn't work at that time. When I ran into him last week, the interest rate had changed and he had the vehicle on the lot I was interested in. He and the general manager worked with me and we struck a deal that was very similar to the one I had agreed to a year and a half earlier. I now own a 2015 Sienna with 0 miles on it. Thanks to Jeff and GM for working a deal that I couldn't refuse. I have dealt with this dealership now for about 4 years and it is all top shelf. More
by SCpitcher
August 19, 2015
New Camry My wife and I were looking to take advantage of the 0% financing while upgrading to a family car. We loved the 2015 Camry we test drove with D'Arcy. My wife and I were looking to take advantage of the 0% financing while upgrading to a family car. We loved the 2015 Camry we test drove with D'Arcy. The dealership's offer for my wife's Yaris was well above what we were expecting, and then they went even higher when another dealership offered more. They matched the price and got us into a great vehicle that we hope to have for a long time. Everyone we dealt with was great! More
by MLPacks
June 05, 2015
Bill upset with Sales Mgr Wanted to buy the wife a good car to use--set my price at 10000$, and started looking. I had a good Salesman in Matt Hardt and would recommend him to Wanted to buy the wife a good car to use--set my price at 10000$, and started looking. I had a good Salesman in Matt Hardt and would recommend him to anyone. I felt sorry for him because everything we looked at was real filthy inside--then the vehicle we bought had all kinds of problems. Took it back after 200 miles and they tried to fix most of the trouble. With these problems the wife said no to this car. So we picked out a couple more units, then the Sales Mgr. Justin said it was worth 1000$ less because they had to fix things , which should have been done before the sale, After a argument for some time he finally gave us our money toward a Ford Fusion, which we bought after it was sent back 3 times to be cleaned up. Now that we took it he wouldn't give me 2 keys with it. Said I had to go to a Ford dealer to get a key which is over 100$. I haven't done tis yet and still waiting for them to give me a key---they don't seem to talk to me anymore. More
by Up set Sharon
Employees Worked With
Matt Hardt, He was very good
April 26, 2015
I'm Pleasantly Surprised. Thank you to Derek D'Arcy and the entire dealership for being good to their word and taking care of our needs on our purchase of a 2011 Toyota Sienna. Thank you to Derek D'Arcy and the entire dealership for being good to their word and taking care of our needs on our purchase of a 2011 Toyota Sienna. Derek was very patient and informative with us as this was the first time we have ever looked at a Toyota vehicle. He guided us to the perfect vehicle. Justin H. also worked hard in the finance department to get the payments to a level I was comfortable with even though that involved multiple calls to work it out with a bank. I felt that they dealt fairly with me and when I asked for a windshield ding to be repaired and the hood buffed out I expected minimal effort or expense on their part when they agreed to fix them. Low and behold, they ended up replacing the windshield because it couldn't be patched properly and they re-painted the hood because the chips and marks wouldn't buff out. I had asked a lot less of other dealers in the past and got nothing so I am very thankful to all involved for being good to their word and following through with what was promised. This dealership earned my trust. More
by Craig&Darcee
Employees Worked With
D'Arcy D, Justin Hollenkamp
