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St Cloud Toyota

Waite Park, MN

4.6
5,430 Reviews
St. Cloud Toyota has been family owned and operated for over 50 years. We take pride in serving our customers with honesty, integrity and trust. We are a full service dealership offering you a great selection of both new and used vehicles. We can also help you get the most competitive financing terms around, and we are here to service and maintain your purchase to keep it running for years to come.
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418 Second Street South

Waite Park, MN

56387

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Showing 5,430 reviews

August 19, 2023

I was able to get oil changed and a fix on the trunk— rust continues to come thru on the trunk area! More

by laurafreese8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 19, 2023

I am so disgusted by my experience. My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket More

by esq37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistant service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

August 18, 2023

unfortunately my car was not vacuumed as I had asked. also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but More

by reba_larson
Recommend Dealer
Yes
Employees Worked With
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the review and feedback. We apologize you didn't receive a quick car cleaning, but we are glad Mo was able to help!

August 18, 2023

Prompt service. Friendly staff. Pleasant waiting area. All around great experience. Will recommend to friends and family More

by LOLO424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vera was great
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 18, 2023

Service for cars are great, but no inventory, and won't help look for used toyota's within the state, probably why a long term manager moved to a different dealership More

by DRSLATTERY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the 4 star review!

August 17, 2023

At first, he seemed focused on another customer and didn’t seem like he wanted to help me with my goals ($20k/lower miles/newer/SUV). Once he was done helping the other customer and was able help me he More

by Hansco61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Darnall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf
Aug 21, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 14, 2023

Caleb, the salesperson, and Nate, in finance/closing, both did a great job. They treated me well and got me the exact truck that I wanted. I couldn't be more satisfied. They also gave me more than I expe More

by Larry Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Darnall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone.

August 13, 2023

They go through the vehicle inspection report. They are able to answer your questions about specific issues. More

by proagrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Aug 14, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

August 11, 2023

Overall, my new truck purchase went well. The staff was courteous and knowledgeable. The dealer is quite busy, therefore a wait is necessary. More

by TALKTIME57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

August 09, 2023

They forgot to provide the car wash they offered. Took longer than expected. Scheduling was easy. More

by lazyj_er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

St Cloud Toyota responded

Thank you for the feedback! We apologize for the long wait and for not receiving the car wash. I will send your concerns to the service manager. Please let us know if there's anything else we can do.

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