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St Cloud Toyota

Waite Park, MN

4.6
5,515 Reviews
St. Cloud Toyota has been family owned and operated for over 50 years. We take pride in serving our customers with honesty, integrity and trust. We are a full service dealership offering you a great selection of both new and used vehicles. We can also help you get the most competitive financing terms around, and we are here to service and maintain your purchase to keep it running for years to come.
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418 Second Street South

Waite Park, MN

56387

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Showing 5,515 reviews

January 27, 2021

I came I. With my car to change engine oil. This is my second time I was disrespected and I won’t be back. I was waiting for someone to tell me that my car was ready when they were finish. They came in an More

by moulton.colin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We would like to apologize for your negative experience with us. This is definitely not the standard of service we aim to provide. We would like to discuss your experience further. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

January 26, 2021

Made appointment online for a 2:30 oil change and tire rotation. Arrived 10 minutes early. Vehicle was done at 3:50. Unacceptable. Also the cost was $74!! That’s $25-30 dollars more than what I am used to More

by cobalt317boats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback! Our St. Cloud Toyota team is usually known for our great customer service, so we are sorry to hear we missed the mark in this situation. We would like to learn more about your experience, please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

Feb 17, 2021 -

cobalt317boats responded

Another item that was apparent after this appointment. I discovered that the cabin air filter was black and disgusting when I checked it myself. Clearly the dealership did not check it. They rated it “green” on the vehicle inspection.

January 26, 2021

After they got the parts everything went great. Quick turnaround. All the work looks great. And everything works as it should. I will definitely be going back. More

by ajochum39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

January 25, 2021

I went to look at a van for my family. Rob Brink was the salesperson I worked with who answered all my questions and was open and honest about the vehicles there. I recommend buying from this dealership. More

by Zach
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf
Jan 26, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for choosing St. Cloud Toyota!

January 25, 2021

I owned a '13 Tacoma w/ 250,000 miles; absolutely awesome truck. Really no reason to think about moving on as I have NEVER had any problems. I was just curious about the 3rd generation Tacoma... Rob wa More

by PAUL
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Dockendorf
Jan 26, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for choosing St. Cloud Toyota and we hope you are loving your new Tacoma!

January 24, 2021

I like buying local. The salesman wasn’t the least bit pushy. Friendly staff. Easy financing. They were fair on my trade. And getting 0%. Wow. More

by CHARLESGRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Dembowski
Jan 25, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for choosing St. Cloud Toyota!

January 24, 2021

Brian was extremely professional and handled my visit with knowledge of the situation. He we followed up in a timely manner and answered all of my questions. More

by david@advantageoneins.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

January 24, 2021

I was for an oil change, tire rotation and to do an alignment. I also let them know of a leaking tire& to have a car wash. All was stated that it was completed but when I went outside to get in my vehi More

by JANDSREVOIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Faber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback! Our St. Cloud Toyota team is known for our great customer service, so we are sorry to hear about your experience with us. We would like to learn more about your situation, please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

January 23, 2021

This is the 3rd vehicle that I have purchased from St Cloud Toyota. Rick always makes it an easy process. He found the perfect vehicle and made it such an easy purchase! More

by LL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Kleinschmidt
Jan 25, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for continuing to choose St. Cloud Toyota, we appreciate having you as a customer!

January 23, 2021

I’ve been happy with this dealership. Everything was under warranty, except the recalibration of the passenger airbag. It was clean, service great and I don’t remember the team member that helped us More

by JUSTMARGIE53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

St Cloud Toyota responded

Thank you for the great review and continuing to choose St. Cloud Toyota! We appreciate having you as a customer.

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