St Cloud Toyota

Rick provided excellent service. Used car we purchased was in top condition when we drove it home. Thank you for assisting us. Used car we purchased was in top condition when we drove it home. Thank you for assisting us. More

Rob was my service manager he was very thoughtful and I feel he will get to the issue with the technician as to why my new 2023 Venza ( 7 weeks old)has a R rear rattling noise. Thanks I will bring it feel he will get to the issue with the technician as to why my new 2023 Venza ( 7 weeks old)has a R rear rattling noise. Thanks I will bring it back into the shop in January when technician is back at work. More

Clean wait area and restroom, ok snacks, drink machines Wouldn't mind more tv options Happy Holidays Wouldn't mind more tv options Happy Holidays More

Was happy with my trade in price but dealership was reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set u reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set up a time to close for 4pm on Monday after securing the vehicle the Saturday prior. We arrived at 4pm and had to wait an hour and a half until we got in with the financing person. Not acceptable. The odometer listed on my trade in on the paperwork was listed 12k miles less than the actual. I pointed that out to the finance person and they said basically it was no big deal. Seems odd. Our new vehicle needs part to make the Apple CarPlay compatible. We were not told this until we came in to close. Now we need to come back to have the part installed. Had we of known this we probably would have opted to close on a later date after the part was installed. The finance person told us for our lifetime powertrain warranty that we MUST have the vehicle serviced at St. Cloud Toyota because we live within 50 miles of the dealership. I questioned this repeatedly and was told that all service had to be done there. There is a clear disclosure on the Lifetime Loyalty Program paperwork that says basically says "should you live within 50 miles of the selling dealer and choose to perform your recommended maintinence from somebody other than the selling dealer you must contract the Administrator of this Certificate for permission to maintain eligibility." So basically I can do my maintenance at another place I just have to make sure I contact the Administrator of the Loyalty Program to make sure it would be covered. I don't necessarily NEED to come to St. Cloud Toyota which is what I was told I basically had to do. I do a lot of my business with a local auto repair place that I highly trust and I will continue to go there if I am allowed under the Loyalty Program. I have had other issues with St. Cloud Toyota in the past. For one, I was quoted about $1400 for a complete fluid exchange in my Toyota Tacoma. I brought the quote to the place I do my auto repairs and had all the same work done for just under $900. I know dealership labor is atrocious which is why I avoid dealerships for paid maintenance but a $500 difference is crazy. Also, the last time we brought in my wife's Highlander we were told that we needed an alignment. I reluctantly told them to go ahead with the alignment since the vehicle was there anyways out of convenience. Shortly after we were called again and said that they can't do an alignment on our Highlander (I forget the reason but it really didn't make any sense to me) and that as long as I keep up with the tire rotations we should be fine. Odd. We have done business with St. Cloud Toyota in the past because it is our local Toyota dealership. I like the brand and plan to stick with them when purchasing vehicles in the future. However, I know multiple people who have gone out of their way just because the have not had good experiences with St. Cloud Toyota. They have gone to cities dealerships just to avoid St. Cloud even though they live local. I have been told that the experience was completely different than what they encountered here. We did not have a choice because St. Cloud had the exact used vehicle we wanted, a lightly used, low mileage Rav4 Limited with the specific options my wife wanted; therefore, we did not have much of a choice on where we purchased from. Overall, we had a good salesperson. He could have been a little bit more informed about the vehicle (we did set up a test drive time prior) He didn't know about the CarPlay issue and was unsure of some of the cars features when we asked him. Side note, Dan Pope is an excellent employee, always cordial, understanding and very helpful. No experience with him for this purchase but am always glad if I step into his booth for service. More

Was not updated on the time it would take to fix a problem On a recall problem On a recall More

Efficient, timely informed Tech wasn't sure how long it would take, maybe two hours. It was much shorter which allowed me to get other thongs done would take, maybe two hours. It was much shorter which allowed me to get other thongs done More

The service was great. I took it in for an oil change and they got it done. I took it in for an oil change and they got it done. More

We worked with Dutch to find the perfect fit to complement the Toyota Rav4 we already owned, a Corolla Hatch. Dutch did a wonderful job of explaining all of its features, and making sure the buyin complement the Toyota Rav4 we already owned, a Corolla Hatch. Dutch did a wonderful job of explaining all of its features, and making sure the buying process went smoothly. I highly recommend giving Dutch a call if you are looking for a new or used car in the St. Cloud area. More

They listened well. Both the man I dropped it off with and the one I paid were courteous and kind. Car was done earlier than they said which was awesome. Both the man I dropped it off with and the one I paid were courteous and kind. Car was done earlier than they said which was awesome. More

Typically, I do not enjoy the whole car dealership experience. My experience with St. Cloud was extremely pleasant! Trevor kept us informed during the 14 month wait for my van. My experience yesterday experience. My experience with St. Cloud was extremely pleasant! Trevor kept us informed during the 14 month wait for my van. My experience yesterday, when we traded my old van for a new one, was very relaxing. I appreciated all the work and planning that was done before we arrived. That really made the whole process much faster. More