St. Cloud Subaru

The battery on my 2020 Subaru Outback was unable to hold a charge. Several times I'd go to start the car only to hear a click. The car is still covered by the 3 year warranty. I took it to Morrie's Brook a charge. Several times I'd go to start the car only to hear a click. The car is still covered by the 3 year warranty. I took it to Morrie's Brooklyn Park Subaru and after three hours they said they charged the battery and I needed to drive it daily or plug in a battery tender to charge it. After failing several more times I took it to Luther's St Cloud Subaru. They confirmed that the battery would not hold a charge, received a failure code, replaced my battery covered by the warranty, and had me back on the road in less than two hours. I informed Morrie's Brooklyn Park Subaru and the service manager responded that my experience was not typical of their dealership. However, that was simply an excuse for their obvious incompetence. Go to Luther's St Cloud Subaru if you want a dealership you can trust. More

The service was excellent and the staff have ways been helpful and friendly. They explained what was done and covered the checklist for future recommendations. helpful and friendly. They explained what was done and covered the checklist for future recommendations. More

I have purchased a number of new cars over my 55+ years of driving. I have never had a better experience than the one I had at St. Cloud Subaru. The staff was friendly, knew their cars, and made the proc of driving. I have never had a better experience than the one I had at St. Cloud Subaru. The staff was friendly, knew their cars, and made the process straight up with no surprises. I appreciated the thorough care they took each step of the way, along with the follow-up I have received since the purchase. I would recommend them to anyone. More

The dealership was just fine. They had the car I was looking for and worked with me to secure the vehicle. The employees were nice and easy to work with. They had the car I was looking for and worked with me to secure the vehicle. The employees were nice and easy to work with. More

Wonderful staff and very accommodating as I had my granddaughter with while purchase the car granddaughter with while purchase the car More

Ramona was so great to work with. She kept us informed about when our vehicle would arrive and when to come and get it! She kept us informed about when our vehicle would arrive and when to come and get it! More

Twice they have refused to honor a warranty on my vehicles. This last time they charged me 175 to look at my 2021 car, refuse to warranty the part and did absolutely nothing to fix the problem. The s vehicles. This last time they charged me 175 to look at my 2021 car, refuse to warranty the part and did absolutely nothing to fix the problem. The subaru mechanic tries to tell me there are 4 filters to replace but when I call subarus parts department there is only one filter. The subaru mechanic tried to tell me it was a big expensive job to replace the parts. My mechanic had the job done in an hour and charged me 75 dollars. The one filter was 50. So it cost me 125 to get it fixed some where else. I have stopped and called twice to get answers from the finance guys as to why my warranty wasn't honored. They are always "busy" and never return a call. Maybe use them for oil changes if you can't get in anywhere else. Otherwise steer clear of the service department. They are only looking to rip you off. Don't bother with any warranty through subaru because they won't honor it. Heaven forbid you have a complaint because they won't help you or call you back. The service department wanted me to schedule my 30k mile check up to keep my warranty in force. For nearly 700 all they were going to do was replace my front differential fluid and brake fluid and look at some stuff. 700.... to keep a warranty that they won't honor in force. What a joke. More

Came here to check out a CPO WRX in October 2020. They matched the price of the other WRX in the area I was looking at. Finance department was easy to work with and gave me a great value on my trade too. matched the price of the other WRX in the area I was looking at. Finance department was easy to work with and gave me a great value on my trade too. More

Took my Subaru in for service with no damage and they returned it to me with damage to the hood, rear bumper, tire and rim. The service manager just gives me the run around and makes excuses. returned it to me with damage to the hood, rear bumper, tire and rim. The service manager just gives me the run around and makes excuses. More