St Charles Toyota

I came in with my 25 year old son to test drive a prius and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we bought the same prius in Lincoln Park in the City for THOUSANDS less than the quote St Charles gave us. I am furious because we are loyal repeat customers. WE have bought at leat 4 vehicles from this dealership. I wish I had a nickle for all the minutes I sat in that waiting room waiting for my 45 minute oil change that ended up taking 2 1/2 hours. I'd be rich! Since this awful experience we have bought a Prius from the dealership in lincoln Park and I got a Rav 4 in Naperville and had a delightful experience. And guess what... they have loaners! Asta la vista St Charles. More

Ray Miller was friendly, knowledgeable and honest. He understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used veh understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used vehicle. Israel was the finance manager and he was quick and efficient while dealing with the paperwork. No pressure from the time I arrived till the time I picked up my vehicle. More

This is our 5th car we've bought here. I'd buy from them again too! The salesman was awesome and the finance guy was great!! from them again too! The salesman was awesome and the finance guy was great!! More

Both Michael Elf (owner's son0 and Ron Blum Service Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. Aft Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. After being treated poorly and told to take my business some where else - I did. I would like to report, I took my business to Schaumburg Toyota. Very nice on the phone. Great service. I would never buy a car or have service at St Charles Toyota. Don't waste your money or time with them. Check out Schaumburg Toyota if you want to be treated the way customers should be treated than ripped off by St Charles Toyota. More

Wanted to buy 2 toyotas with trade ins. Their attitude was take it or leave it. At one point when I called back the next day to discuss just the one toyota and options (net) take one with fewer options, t was take it or leave it. At one point when I called back the next day to discuss just the one toyota and options (net) take one with fewer options, the salesperson left a message saying we are so far apart ($2,000) - without waiting for me to mention the one with fewer options. He said "good luck, doesn't look like this will work". Didn't look up trade-in values for old cars. As the women, their salesperson would not shake my hand or address me. Went to Elgin Toyota, bought two toyotas and traded in two cars. More professional dealership and you felt they cared about you as the customer. Vs. St. Charles, I think they felt we were the salespeople. I would never recommend St. Charles, go the distance to Elgin. More

If you're lucky, Tony will be the first person you deal with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from. Most service items have been dealt wit with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from. Most service items have been dealt with in a professional manner. When a question has arisen the greeter (I know there's a better way to describe them but I can't think of it) has resolved in to my satisfaction. Have been bringing my Celica here for many years and am very satisfied with the service provided. Will probably but my next car from this dealer. More

I bought a brand new 2010 Toyota Prius and before I hit 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is only 3 yrs/36k miles they are refusing to help in any way. I don't feel if I buy a brand new car I should have to worry about putting $3k into it. I have called the dealership many times to try to get a answer they hardly ever return my phone call. I have been in a loaner car for almost 4 weeks before they finally told me. We will not be doing anything to help you. More

clean, friendly, offered you drinks, no pressure, willing to work withyou to make the deal and work with in your financial abilities , highly recommend to someone looking to get a car! to work withyou to make the deal and work with in your financial abilities , highly recommend to someone looking to get a car! More