St Charles Toyota

SHADY DEALERSHIP - Incompetent Techs & Service Mgr I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. They didn't even go as far as to check the speakers as I was told that this was a common issue in the Corolla. So a few days later I called back and stated that I was still having the same issues and I returned and was told they would check the wiring and the speakers. Supposedly they didn't find a issue and they sent me on my way. So I gave it more time and the same issue. I was told by the Service Manager Ryan that if I take to another dealership and the issue was the speakers he said they would cover the cost. They also damaged my tinted windows while they were working on the door speakers near the window. I took my car to another Toyota dealership and right away they checked and said it was the speakers. So now St. Charles Toyota does not want to pay for the repairs to be done although I paid them for a service that was never completed. So as this story goes along, Phillip the CRM gave Toyota Corp a different story and they still want me to come out of pocket for something they should have repaired in the first place. Will never go back there again nor will I recommend them for anything. They have lost a customer for life!!!!!!!!!! More

Very good experience! Wanted to thank John and Israel for helping my mom and dad look for a Certified Pre Owned Toyota Sienna. They were friendly, informative and professio Wanted to thank John and Israel for helping my mom and dad look for a Certified Pre Owned Toyota Sienna. They were friendly, informative and professional. Their patience and understanding with my parents' concerns was well appreciated! Although we didn't purchase a car from them, I thought is was important to share with others the good experience we had. Good luck! More

Great Buying Experience! I found the staff to be helpful and respectful and, I believe, fair with us. Andrew, the New Vehicle Product Specialist, and his manager, Chris, let I found the staff to be helpful and respectful and, I believe, fair with us. Andrew, the New Vehicle Product Specialist, and his manager, Chris, let us take all the time we needed without being pushy. Mark in Internet sales, was friendly and informative. He kept in contact without being bothersome. We got more than what we wanted for a good price. I will definitely recommend St. Charles Toyota to anyone interested in buying a new car. More

Great buying experience Just purchased our third new car from St Charles Toyota. Another positive experience in all respects. Many thanks to the staff: Rob, Andrew, and Rog Just purchased our third new car from St Charles Toyota. Another positive experience in all respects. Many thanks to the staff: Rob, Andrew, and Roger. More

No pressure car buying My last experience in a dealership was nine years ago and not very pleasant. Buying a car at St. Charles Toyota was 1000 times better. Very low pressu My last experience in a dealership was nine years ago and not very pleasant. Buying a car at St. Charles Toyota was 1000 times better. Very low pressure with knowledgeable staff who gave us a great price. I would definitely recommend buying here. More

Saturday service My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me an My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me and ask if he could help. I asked if they could help me, he checked and asked if I had 45 minutes to wait. They got it in,checked it over reviewed the inspections and washed it in the 45 minutes he stated. About as quick as I could image for oil change and tire rotation without notice. I would suggest trying his service team out. He was very courteous to us. More

No haggle car shopping This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. The This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. There's no bs. Rob is a manager there (new vehicle) and treated me great. In full disclosure I didn't end up buying a car there (I ended up going with a used highlander from a different no haggle Toyota dealership that had what I wanted in stock) but I would still recommend checking them out. More

Muy buen servicio Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain More

Very good experience We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other Derek in Financial Dept is also very helpful, going thru each option clearly with us without playing any tricks. He even went through our old Camary maintenance history with us, in order to help us make a good decision. Thanks St. Charles toyota! More

I had a horrible experience at this dealer. Like Sarah H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my dash. They ran diagnostics, did an oil change and some recall work on the rear suspension. They did not have the part to fix my original issue so they ordered it and sent me on my way. When I left I had FIVE warning lights on. Since my part was due in in the next day or two I figured I'd let them know when I came back. When I got to my next appointment they found the new problem but wouldn't take responsibility for it. I insisted they fix it no charge and ended up being asked into a side office. I was basically interrogated like a common criminal and put on the defensive. They gave me $50 off of the new $400 repair. Over the next few days I talked to the Toyota National Hotline, another Toyota dealers service manager, and an online Toyota mechanic w 30 years of experience. They all said the same thing, St Charles Toyota (specifically RON BLUM the service mgr) is being dishonest with you! I WILL NEVER DO ANY BUSINESS THERE AGAIN! More