St Charles Toyota

I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provide Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again! More

Terrible experience! I reached out to them for a 4Runner that was in stock but before I see it, it was sold. Jasmin Munoz emailed me then we spoke over the phone and agr I reached out to them for a 4Runner that was in stock but before I see it, it was sold. Jasmin Munoz emailed me then we spoke over the phone and agreed to reach out to her within a week for the new allocation. Today I called, they got the 4Runner and I can see it online but she wasn't aware it is coming to them which is fine but then she said they will only sell to customers within 10 miles radius and I am 20 miles from them. What a waste of time to deal with her and that dealership. Do yourself a favor and take your business somewhere else. More

I bought a 2023 Toyota Tundra from StCharles Toyota Bob Pearson was very accommodating thanks Pearson was very accommodating thanks More

No hassle experience. They even notified me of the car being sold before I arrived there. They even notified me of the car being sold before I arrived there. More

Bob Pearson , friendly, accommodating, no pressure, A very good experience. Would recommend the dealership to anyone. very good experience. Would recommend the dealership to anyone. More

Bob Pearson was friendly and professional. No pressure dealership. Good experience. Fair price and quality cars. No pressure dealership. Good experience. Fair price and quality cars. More

Very responsive when I called the dealership. Kevin Cahill was super helpful. Unfortunately another customer beat me out for the car I was interested in. Kevin Cahill was super helpful. Unfortunately another customer beat me out for the car I was interested in. More

Very straightforward, no pushing to buy. I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all ti I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all times. I recommend Bob Pearson at St. Charles Toyota if you’re looking for a pre owned car. More

Emma has been absolutely amazing over the past several months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois and I would never recommend any of them. St Charles Toyota is a gem. St. Charles does NOT markup any of their vehicles, all packages are optional, Emma collected my documents and got me pre-approved for a loan before the Prius even came... I was in at the dealership for about an hour before driving away in my new car- that is how quick and painless my experience was. Other Toyota dealerships had me sit there for over an hour wasting my time just to discuss the possibility of putting a deposit down on a car (ex. said MSRP and I filled out paperwork and then when I was going to put my deposit down, there was suddenly a 3k markup with a required 3k package for more oil changes and windshield protection). Will not even go back to that dealership for service; there is no way someone who has worked at a dealership for 18 years does not know that they mark up their cars-so she was trying to get me excited and hope that I wanted the car bad enough to throw down another 5-6k. Another Toyota dealership stated that they did not markup their cars, so I asked if there was a required package and the women said yes-4k.. so they mark up their cars. Overall, St. Charles was the nicest, most honest, to the point dealership. I never felt like I was being scammed or forced to buy anything extra; they simply told me my options and I said yes or no and we all moved on. I will drive 30 miles to St. Charles for anything I need even though there are at least 4 Toyota dealerships that are closer to me. I cannot say enough good things about St. Charles and I am so thankful for Emma and all of her help; this dealership knows the CORRECT way to gain LIFE LONG customers. More

Emma was awesome during our test drive and was so kind when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've exper when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've experienced. We felt taken care of and not pushed at all. Super happy with the experience! More