St Charles Nissan - Service Center

I leased a Nissan Rogue from St. Charles Nissan in 2009. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. I have never felt like they were try to upsell me on sevice. The oil changes are quick and are completed while I wait (without an appointment), or I am offfered a shuttle to my work. Most recently I had a problem with the differential. A repair that cost approximately $2,100.00. Although the warrenty had expired Bill Hughes worked with Nissan and the dealership to have the work completed at no charge. I highly recommend this dealership for purchase and leasing and most importantly for service work. The purchase or lease of a vehilce occurs every several years, however, service work, preventive maintenance and oil changes are ongoing. More

Service department is a great team, very professional and very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommen very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommend their their service department ! More

We've worked with many fealerships and have to say these guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. More

The service staff here is so friendly and helpful and I trust them to tell me the truth about my car. I am treated respectfully when I go in there. They call me by name when I get out of my car-talk abou trust them to tell me the truth about my car. I am treated respectfully when I go in there. They call me by name when I get out of my car-talk about feeling welcome! They offer additional services, like washing my car for me. I feel safer going there. More

I went to St Charles in November 2011 to buy a Nissan versa from Paul Hinton. Paul was very helpful and friendly throughout the buying process and I have recommended several friends to look up Paul when versa from Paul Hinton. Paul was very helpful and friendly throughout the buying process and I have recommended several friends to look up Paul when they want to buy a car. I told Paul Hinton the reason I was buying a versa from him and ST Charles Nissan was the service department. My story is a little different from, why does a person go to a certain dealership to buy a car and here is my story. A while back, I had two Nissans that needed service work done and St Charles was the only dealership who could resolve the problems that my Nissans had. The work was done under warranty, with a great care to details that was needed to resolve the issues with my Nissans. Bill, Paul and Nate impress me with great customer service, great Quality of Work, a very friendly attitude that lead to a great Overall Experience. I know first hand that other dealership could learn allot from St Charles Nissan business model on dealing with customers on a daily basis. I know when any one is in the market for a car or need service work done on their Nissan, I will point them toward St Charles Nissan. More

Came in to St. Charles Nissan, and being a car enthusiast, I am always a little nervous to give my car to any dealership. I spoke to Mike Metz and informed him how picky I was and concerned that enthusiast, I am always a little nervous to give my car to any dealership. I spoke to Mike Metz and informed him how picky I was and concerned that I would get the proper care for my car. He informed me that he would personally make sure my car was taken care of properly. He made me feel at ease and went the extra mile to take care of me and my car. He even personally found me in the parking lot to tell my my car was completed. Mike Metz went above and beyond the call of duty. I feel more than comfortable to go back and I will definitely go back to Mike for his exceptional customer service. More

Great service. Always with smile and makes me very comfortabl and price and work is very reasonable. Like to use the service all the time. comfortabl and price and work is very reasonable. Like to use the service all the time. More

I have been using st. Charles nissan for service on my sentra for about 4 years, and we bought a juke from them last year (alo have it serviced there). The service desk guys, as well as the cashier and t sentra for about 4 years, and we bought a juke from them last year (alo have it serviced there). The service desk guys, as well as the cashier and the salesperson from whom I bought the juke, never fail to greet me by nam and see how everything is going. The work is always performed quickly and correctly. Would not hesitate to recommend them for sales, ervice or anything else. More

I bought my Maxima new in 2009 through the Costco auto buying program. It was the best and easiest car purchase I have ever had. The salesperson was awesome. I have zero complaints for the sales depart buying program. It was the best and easiest car purchase I have ever had. The salesperson was awesome. I have zero complaints for the sales departmetn-in fact I highly recommend their sales department. While still under warranty, I noticed the bumper cover was misaligned so I took it to the dealer to get it fixed. The service manager (possibly Jim but I am not certain) said that it may be a bad clip. That didn't fix the problem. Then he said that maybe I had hit something or someone had hit me. We looked around the car and there was not one scratch, dent, mark or anything else to indicate that it was hit. Then he said that some cars are just made that way and the molding doesn't always line up perfectly. Hard to imagine on a $38,455 car, but I didn't know any better. Recently my car had some hail damage so I took it to 3 auto body shops for estimates. All 3 asked what was going on with the bumper. I explained it and all 3 said I would take it back to the dealership. I called the dealership and the same manager said that we had talked about this previously and that it was not a warranty issue. I contacted Nissan directly and they thankfully will cover the repairs even though the service manager said that I had hit something and that is why it wasn't a warranty issue. Needless to say I am not at all pleased about the misinformation given. I think the dealership simply didn't want to deal with the problem. Their service department is horrible. My wife is in the market for a new car and I am not sure I am willing to give that dealership more of my time or money. More