St Charles Nissan - Service Center

They don't honor the appointment I made an appointment for 5000 miles service online thru their website. I had it at 5:00PM July 3, I got there 10 minutes ahead of time and they refu I made an appointment for 5000 miles service online thru their website. I had it at 5:00PM July 3, I got there 10 minutes ahead of time and they refused to service my vehicle and told me it is already late in the day and they started working at 7 in the morning and just told me that their appointment system is so messed up and not rely on it anymore. Hey Nissan St Charles, your service advisor told your customer that your appointment system is bad and if he is to decide he would shut it down. All the people there look tired and are just standing around and refuse to take on customers, maybe they want to start July4 early. I could understand if they called me ahead of time to cancel or reschedule if they cannot accommodate me. This is very bad customer service and arrogant attitude by these people. More

The staff is always very friendly and polite. They know me by name. When I needed a repair that was not covered by warranty, Nissan and the dealership worked with me to defray much of the cost. me by name. When I needed a repair that was not covered by warranty, Nissan and the dealership worked with me to defray much of the cost. More

Every time I come to the Nissan service department, I get great customer service and I get quality work done to my 2007 Nissan Maxima. great customer service and I get quality work done to my 2007 Nissan Maxima. More

The promptness of service advisors was immediate and vey plesant and knowledgable.Too be able to pull right into service,especially on this cold morning was great.Work was completed as I waited,and did not plesant and knowledgable.Too be able to pull right into service,especially on this cold morning was great.Work was completed as I waited,and did not take long.When complete,advisor explained all,stamped book,advised/set next appointment,then took to me to cashier who was very nice and explained all work also.Thanks to all the staff! More

As always, the service dept. provided excellent care --- friendly and efficient. Jeremy and Bill as well as all the other members of the service staff are professional and truly care about the customers. I friendly and efficient. Jeremy and Bill as well as all the other members of the service staff are professional and truly care about the customers. In fact, while leaving the service center, I asked the technician who delivered my Nissan where the closest good car wash was located. He replied "right here, we can take care of your truck" and then proceeded to have my truck hand washed. Definitely plan to continue my relationship with this dealership! More

I leased a Nissan Rogue from St. Charles Nissan in 2009. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. Although the leaseing experience was very good, the service department has been exceptional. All of the service work is completed at the dealership. I have never felt like they were try to upsell me on sevice. The oil changes are quick and are completed while I wait (without an appointment), or I am offfered a shuttle to my work. Most recently I had a problem with the differential. A repair that cost approximately $2,100.00. Although the warrenty had expired Bill Hughes worked with Nissan and the dealership to have the work completed at no charge. I highly recommend this dealership for purchase and leasing and most importantly for service work. The purchase or lease of a vehilce occurs every several years, however, service work, preventive maintenance and oil changes are ongoing. More

Service department is a great team, very professional and very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommen very friendly. They always explain to my satisfaction what is going on with my car whether it's routine or a technical problem. I certainly recommend their their service department ! More

We've worked with many fealerships and have to say these guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. guys (gals) are #1. In fact, reason we came back for second Nissan. Exceptional customer care. More