St Charles Nissan

Great experience with knowledgeable staff and quick response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. More

made a recent trip to this dealership last week and meet with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive networ with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive network before for my last purchase. Once I test drove my second truck, my wife and I agreed on this being the one we wanted. I then filled out a credit app before Bob and I talked any numbers. Bob then went back to finance, and we began an hour long back and forth negotiation with finance and arrived at the agreed on amount for the monthly payment. Bob then had me sign a document agreeing to our agreement, and took it back to finance. He then told me to hang out while they prepared the documents and pulled the truck around to get cleaned up. Bob even brought me back my key to the Elantra to start getting my stuff out to put in the truck. About 15 minutes later, Bob came back to have me sign the credit report form stating my credit score when I noticed that it had someone elses name and credit score and information on there. I looked at it and said Bob this is not me. He said oh opps and got up and went back to finance and got my form. He then said to me well this deal is not gonna work then. He said that they would have to rework the deal because the financing through Nissan would not work. Bob then went back to finance and about 20 minutes later said that he would have to keep working on it and give me a call later. I asked Bob how does something like this happen that you offer me a truck and we negotiated a payment and terms, I signed what we agreed upon and you even gave me the keys to my car and tell me to start unloading it just to say opps it will not work after wasting hours of my time. I choose to spend my day off looking for a new truck at your dealership because of past experiences but I want you to think about this situation and tell me how this would make you feel as a customer ? How do you not pull my credit and negotiate a payment based on reality with numbers and then bring me a credit score sheet with someone elses information to sign on it then freak out when I say thats not me and then say oh we will have to rework this deal then when I was literally waiting to get called back to finance to sign paperwork and removing items from my car. This was beyond a disapointing experience. I loved the Frontier and it is sad that this situation happened as he stated that he can offer me more for my car trade in and extra off in a few months If I wanted to try again but why would I want to try again after that experience ? Quality wise I would still love that truck from you guys but after this I do not think that there will be a next time for me in the future since this occurred this way. Goodbye from a previous loyal customer. More

Great Experience Our sales person Pam Mangosing was awesome. She not only gave us a competitive price but she was quick to respond to questions and delivered the vehi Our sales person Pam Mangosing was awesome. She not only gave us a competitive price but she was quick to respond to questions and delivered the vehicle to us and picked up our trade in! Call and ask for Pam if you are purchasing a new vehicle More

Sales Experience with Paul Hinton Paul worked very hard in helping find my perfect Nissan. This is my fourth Nissan lease and I have enjoyed all of them. Paul listened to what I want Paul worked very hard in helping find my perfect Nissan. This is my fourth Nissan lease and I have enjoyed all of them. Paul listened to what I wanted and also offered some new suggestions while in the process. I drove away with my new Sentra. Every step was helpful and now I have the car of my dreams. Thank you Paul. More

Al Romero Every time I drive into Service, I am hoping to see Al, and I know exactly where his work station is. He is the best and I know all will be well. Every time I drive into Service, I am hoping to see Al, and I know exactly where his work station is. He is the best and I know all will be well. Not only is he great at customer service but he knows cars. Thank you Al . Carolyn More

Professional, Friendly &Simple-BEST place to get your Nissan Rick Cooper went out of his way to make this process easy & enjoyable. I called and explained what I needed and within a few hours he had the car I wa Rick Cooper went out of his way to make this process easy & enjoyable. I called and explained what I needed and within a few hours he had the car I wanted and all the details set so I could just come a few days later, sign the papers and leave in less than an hour! Brandon Hatcher had financing all set too! Anytime my family needs a car, St Charles Nissan is the first place we go! Thank you!! More

*I edited this slightly* A few weeks ago my mom (Christine) and I went here to get an Altima, as a lease, and John Lupia was the salesman who helped. He is really polite, did a good follow-up by ph (Christine) and I went here to get an Altima, as a lease, and John Lupia was the salesman who helped. He is really polite, did a good follow-up by phone, email and also in a letter, and he was helpful even after the transaction had ended. In finance, Dan Gibbons worked with us, he's thorough going over paperwork and really friendly. This was the third time ever for her or us getting a car at this dealership - the first in 2004, the second in 2017. Each and every time has been a pleasant experience! More

Four new Nissan's and now in my 2nd lease Nissan Rick Cooper and Dave Low always make me feel that I am being taken care of. The years pass and I feel like family. I have owned a 350Z, a Frontier, 2 Rick Cooper and Dave Low always make me feel that I am being taken care of. The years pass and I feel like family. I have owned a 350Z, a Frontier, 2 Altima Coupes and now enjoying my second Murano! More

Greg Winters was great! My family has used him for all of our car needs. He helped me find a car that I love and worked on getting a price that I loved, too. our car needs. He helped me find a car that I love and worked on getting a price that I loved, too. More

Great to Work With Came in to trade in a lease. Paul H. was awesome to work with and helped us work through a small initial bump to get me into the exact car I wanted. F Came in to trade in a lease. Paul H. was awesome to work with and helped us work through a small initial bump to get me into the exact car I wanted. Friendly, thorough, and efficient. You can't go wrong! More