St. Charles Chrysler Dodge Jeep Ram - Service Center

Took car in on Friday. Explained everything. Dealer scheduled work for Monday in THEIR computer. Arrived Monday. Dealer did not have knowledge of problem or anything in the computer. Dealer said they c scheduled work for Monday in THEIR computer. Arrived Monday. Dealer did not have knowledge of problem or anything in the computer. Dealer said they could not create problem at 45 mph. (Steering sticks at 65 mph and above) and window rattle. ( all you have to do is close the door to hear that it is loose in the track). They couldn’t find car when I got there to pick up. Dealer did not have any suggestions or work arounds. Note - Steering has been recalled and others on the web have had similar issues with a steering sticking spot at highway speeds. Bottom line, I am not pleased with the service department. You may have better luck. More

Great service dept. They fixed my truck when another local Dodge dealer could not. Thanks!! local Dodge dealer could not. Thanks!! More

Typical dealer service. I brought my 2015 Wrangler in for service last week. I was told that the diagnostics fee was $100 and applied to the service. I came in knowing the bloated service pricing at dealersh service last week. I was told that the diagnostics fee was $100 and applied to the service. I came in knowing the bloated service pricing at dealerships but needed this issue resolved quickly. After the tech inspected the vehicle I received a call from service that the issue was a bent electrical wire and it was going to be around $300 to fix, where I then agreed to the amount. Later on, I received a call from service again stating that the issue wasn't resolved and that another two hours of labor was needed, at the cost of $265. So I was stuck either paying the additional charge or declining, where I still would owe $300 but with nothing fixed. Let me pose this question then. What is the point of diagnostics service? The logic behind this is that I pay the dealer a $100 and the techs find out what's wrong, give me an estimate for repairs so that I can make an educated financial decision. Instead, they found only part of the problem, charged me for it and told me it wasn't completely fixed. At that point, the dealership needs to eat the remaining cost, as they did not properly diagnose the issue. Furthermore, I was charged for two hours of labor for the second portion of the service, but my call history shows about an hour between the phone call from the service department to the phone call that my vehicle was ready. At least make me feel like you worked on the Jeep for two hours and let it sit in the lot for an extra 45 minutes. This was insulting. I'd say stay away from this dealership and find a trusted local mechanic. More

I’d give 0 stars if I could. Brought my daughter’s Renegade in for an air filter change. They broke several parts under the glove box while doing a recall data upgrade. THREE trips later, 6+ hours of Renegade in for an air filter change. They broke several parts under the glove box while doing a recall data upgrade. THREE trips later, 6+ hours of time wasted, chasing them to track down part delivery and poor communication when they couldn’t find their own ordered parts that THEY BROKE and it is STILL NOT FIXED. Btw this car had less than 10k miles on it! Idk what they have going on in their service Dept., but obv they don’t know what they are doing. Service/parts grade: F More

Jake is super knowledgable and helpful. I apprecited the feedback and professionalism with his customer service. I recommend his skills and this service center for all Dodge needs. feedback and professionalism with his customer service. I recommend his skills and this service center for all Dodge needs. More

Excellent service,fast friendly professional.Work done Excellent service,fast friendly professional. Work done in the estimated time frame. A thorough explaination of all work performed. Quality work. Th Excellent service,fast friendly professional. Work done in the estimated time frame. A thorough explaination of all work performed. Quality work. The oil change package is at a reasonable price. More

Jake Smith did an excellent job. He was very kind, helpful, and did a great job communicating. I look forward to bringing my vehicle into your dealership for future services. helpful, and did a great job communicating. I look forward to bringing my vehicle into your dealership for future services. More

Service Staff assisted was great. Was quick and efficient. Very professional and straight to the point. Checked on a few other thing as requested in a timely manner. efficient. Very professional and straight to the point. Checked on a few other thing as requested in a timely manner. More

Service was fine, felt welcome, nice free loaner, but they forgot the carwash and to remove a sticker as we agreed to make it a perfect service they forgot the carwash and to remove a sticker as we agreed to make it a perfect service More

Well with the Pandemic. A oil change and tire rotation went faster than normal . Amazing thought the waiting area look new and refreshed and love the signs that it was sanitation went faster than normal . Amazing thought the waiting area look new and refreshed and love the signs that it was sanitation More